Allspace
Satellite Terminal Support Engineer
Muscle Shoals, Alabama, United States
Sponsorship not specifiedDetected 78 days ago
Account ManagementCustomer SupportElectrical EngineeringDNSCommunication
About the role
- Flexibility to work shifts and occasional overtime may be needed as operations scale to meet a global customer base.
- Handle RFIs and service requests, routing to the correct internal teams and supporting basic account management tasks.
Responsibilities
- Verify customer identity and confirm warranty/entitlement before progressing support requests.
- Perform initial checks for common causes of service impact (power, communications path, environmental factors, and local blockage/line-of-sight considerations).
- Triage, categories, and priorities customer issues in line with agreed support processes and service impact.
- Support internal KPI and service reporting by maintaining accurate ticket data and producing basic operational reports.
- 0-2 years' experience in a technical support, field support, or satcom operational environment Basic understanding of IP networking concepts (e.g., addressing, routing basics, DNS, latency/packet loss) and a willingness to learn satellite-specific technologies.
- Strong teamwork mindset and ability to escalate effectively, collaborating with senior engineers and other internal teams to restore service. Additional Notes Eligibility to hold and pass secret security vetting (US) Flexibility to work shift and to travel to support customer requirements
Requirements
- Create, update, and manage support tickets, ensuring the minimum required data set is captured for effective troubleshooting.
- Bachelor's degree (or studying towards) in Telecommunications, Satellite Engineering, Electrical Engineering, IT/Networks, or a related STEM discipline, or equivalent practical experience.
Skills
- Use the Known Error Database and internal knowledge articles to resolve recurring issues and apply approved workarounds.
Compensation
- Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.
Benefits
- Bonus package Career development training opportunities (in house and external) Employee Referral scheme 24/7 access to discount platform across 900 retailers
Apply directly at Allspace →Create a free account for alerts like thisView Allspace immigration profile
This listing is sourced directly from Allspace's careers page and normalized into a canonical job model.