ServiceNow
GTM Business Process Optimization Manager
San Diego, California, United States · Contract
Sponsorship not specified$114k-$200kDetected 8 hours ago
Business DevelopmentProcess ImprovementCadence
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odds of building a lasting career here
33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
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About the role
- It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.
- Today, ServiceNow is the AI control tower for business reinvention.
- Join us to put AI to work for people. ork matters.
Responsibilities
- Document processes. Turn current- and future-state process designs into clear, structured documentation - process maps (L1-L3), workflows, and standard operating procedures - so each design is legible, reusable, and ready to hand off.
- Build business requirements.
- Draft and structure business requirements documents that translate process designs into documented requirements and acceptance criteria for technical and systems teams.
- Drive AI-enabled efficiency. Use AI tools to automate and accelerate documentation and process work - reducing manual effort, standardizing artifacts, and building repeatable, reusable ways of working.
- Coordinate delivery. Provide project coordination across the initiatives you support - tracking milestones, dependencies, and action items, maintaining cadence, and keeping cross-functional partners aligned to timelines.
- Support testing and launch. Produce launch-related documentation and support user acceptance testing, validating outputs against documented acceptance criteria.
- Experience writing business requirements documents (BRDs) for technical or systems teams.
Requirements
- 7+ years of experience in B2B Marketing functions
- Proficiency with process-mapping and diagramming tools such as Miro, Lucidchart or Visio.
Compensation
- Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
Benefits
- A collaborative, flexible operating style - you bring people along, adapt as the path evolves, and align rather than dictate.
- We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
- Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Company info
- That's why we put people at the heart of everything we do.
- For positions in this location, we offer a base pay of $114,200 - $199,900, plus equity (when applicable), variable/incentive compensation and benefits.
Equal opportunity
- ServiceNow is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
Visa & Work Authorization
- Export Control Regulations
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This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.