The National Football League

The National Football League

Seasonal Senior UX Researcher

Inglewood, California, United States · Senior · Full-time

Sponsorship not specifiedDetected 13 days ago
UX ResearchExcelAvidResearchExperimental DesignLeadership

About the role

  • Physical Demands - This role primarily involves computer-based work in an office or remote setting.
  • Research activities may occasionally require standing or walking for extended periods at NFL events, navigating public venues, and carrying light research equipment or materials.
  • Travel needs may be concentrated during peak periods.

Responsibilities

  • Lead end-to-end research for priority digital initiatives, from framing the business and customer questions through study design, fieldwork, analysis, and executive-ready recommendations, so teams can make confident product and experience decisions.
  • Partner with product, design, strategy, analytics, content, and marketing leaders to build focused research plans, clarify assumptions, and connect fan needs to business goals across NFL digital products and services.
  • Coordinate with external research vendors and internal operations partners as needed, managing scope, quality, timing, participant recruitment, and deliverables within approved budgets.
  • Demonstrated ability to independently lead research from ambiguous problem definition through actionable recommendations.
  • Strong command of qualitative research methods and working knowledge of quantitative approaches, including survey design and interpretation of behavioral or product data.
  • Ability to manage multiple concurrent studies, adapt to changing priorities, and deliver high-quality work on tight timelines.
  • The Senior UX Researcher will lead high-impact research that helps the NFL better understand fans and improve digital products and experiences across the D2C portfolio.
  • This seasonal role will partner with product, design, strategy, analytics, content, and marketing teams to identify priority questions, conduct rigorous mixed-method research, and translate findings into clear decisions during a high-volume period of the NFL calendar.
  • We support each other and our communities.
  • We develop and nurture potential, empowering individuals to grow and succeed.

Requirements

  • Minimum of 7 years of professional UX research, consumer research, product research, or closely related experience, with a portfolio demonstrating impact on digital products or services.
  • Experience partnering with product managers, designers, analysts, engineers, marketers, and senior stakeholders in a cross-functional environment.
  • Excellent written, verbal, facilitation, and storytelling skills, with the ability to communicate clearly to both working teams and executives.
  • Bachelor's degree or equivalent practical experience in human-computer interaction, psychology, anthropology, sociology, design, market research, or a related field.
  • Excel as a relationship builder, with the ability to influence

Nice to have

  • Experience researching subscription, streaming, sports, media, entertainment, gaming, or other consumer digital products.
  • Experience conducting research in live-event, field, or high-traffic consumer environments.
  • Familiarity with segmentation, lifecycle research, pricing and packaging research, or conversion and retention questions.
  • Advanced degree in a relevant discipline.
  • Other Key Attributes / Characteristics
  • Fan-centered and commercially minded
  • connects customer evidence to measurable business outcomes.
  • Comfortable operating in ambiguity and able to bring structure to complex questions.

Compensation

  • This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified.

Benefits

  • We motivate others through vision, energy, and a commitment to excellence.
  • Create durable research assets, including discussion guides, survey instruments, insight summaries, clips, journey maps, and repository entries, so teams can reuse learning and avoid duplicative research.
  • Benefits Information
  • To learn more about our comprehensive benefits offerings, please visit: NFL BENEFITS

Company info

  • NFL Core Values:
  • Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
  • Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
  • Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
  • We embody our core principles in every decision and action.
  • Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.
  • NFL Leadership Attributes:
  • Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
  • Execute: We take action with precision, delivering results that drive our goals forward.
  • Inspire: We motivate others through vision, energy, and a commitment to excellence.
  • Live Our Values: We embody our core principles in every decision and action.
  • Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
  • Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact
  • Talent Attributes: What we expect for our employees:
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This listing is sourced directly from The National Football League's careers page and normalized into a canonical job model.