RevenueCat

Head of Customer Success

Americas

Sponsorship not specifiedDetected 14 days ago

Product ManagementProduct StrategyStakeholder ManagementCRMAccount ManagementCustomer SuccessCommunicationMentoring

About the role

Our customers do not need Customer Success in the traditional sense.
They don't need someone whose main job is to schedule QBRs, forward Slack messages, or politely ask whether everything is going okay.
They need someone who understands their app, their customers, their business model, their growth goals, their RevenueCat setup, and the levers that might help them make more money.

As Head of Customer Success, you will own that evolution.
You will lead and rebuild the CSM function as a high-context, commercially sharp, app-growth-oriented team.
people who can diagnose what matters, drive the right RevenueCat adoption, bring in the right specialist when needed, and make sure there is always a clear next step.
Our best customers want more than support.

8-12+ years of experience in Customer Success, Account Management, Customer Growth, Strategic Consulting, Revenue, or a closely related customer-facing function
4+ years managing and scaling customer-facing teams
Strong analytical judgment: you can use customer, product, revenue, and usage data to prioritize where the team should spend time

Excellent written communication and async operating habits
A bias toward action, high ownership, and direct follow-through
Have worked with mobile apps, subscription businesses, marketplaces, gaming, consumer products, or other businesses where monetization and growth mechanics really matter
Have scaled a CS motion through a major company stage, for example from roughly $30M ARR to $100M+ ARR, or from a small strategic-account motion to a broader tiered model
Have led both high-touch strategic accounts and scaled / tech-touch customer programs

we're in >40% of newly shipped subscription apps, we process $12B+ in annual purchase volume, and we help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue.

account plans, customer tiers, health signals, review cadences, handoff rules, playbooks, hiring profiles, enablement loops, and scaled programs that help us serve more customers without becoming bloated or generic.
customer tiers, coverage models, account plans, health signals, review cadences, renewal / expansion touchpoints, escalation paths, and the difference between bespoke support and scalable programs.
Experience owning or strongly influencing renewal, expansion, account health, adoption, or customer-growth outcomes
Experience building customer segmentation, coverage models, account planning, health scoring, QBR / EBR motions, renewal processes, or similar CS operating systems

Roll out a clear account plan format for top accounts
Establish a monthly top-account review focused on the highest-value opportunities, biggest risks, and stuck decisions
Clarify CSM / TAM / Growth Advisory ownership so customers get faster answers and CSMs stay focused on business outcomes
Define the first version of CSM success metrics across customer outcomes, product adoptio
That is the CSM motion we are building.
Lower-touch customers need leverage: webinars, templates, office hours, lifecycle education, better docs, and product-led guidance.
Someone who can help customers feel like RevenueCat is a growth partner, not just subscription infrastructure.

This listing is sourced directly from RevenueCat's careers page and normalized into a canonical job model.