Soloioinc

Principal Solutions Architect

Remote US · Principal

Sponsorship not specifiedDetected 4 days ago

PythonGoSwiftBashKubernetesLinuxSite Reliability EngineeringGraphQLSalesCustomer SuccessCommunicationProblem Solving

About the role

Solo's team has deep expertise in Cloud Computing, Linux, Containers, Kubernetes, Service Mesh, APIs, Security, Microservice Applications, Application Modernization, GraphQL, and eBPF.
You will be the primary technical owner for a small number of strategic accounts, taking near-total responsibility for their technical well-being.

Act as the primary technical point of contact for accounts, developing a deep understanding of their specific use cases, architecture, and business goals.
Take the lead on technical issue resolution, working with the support organization to ensure timely and effective solutions. When capacity allows, you will be expected to provide the primary effort on solving issues within your accounts.
Proactively drive product adoption by identifying new use cases and opportunities for the customer to gain more value from Solo.io's product suite.
Collaborate with the account team to identify and manage risks and opportunities related to product adoption, renewal, and expansion.

5+ years of experience in a customer-facing technical role such as a Solutions Architect, Site Reliability Engineer, or Senior Support Engineer.
Deep expertise in cloud-native technologies, including Kubernetes, service mesh (such as Istio), and API gateways (such as Envoy).
Experience in a post-sales role with a focus on customer success and adoption.
Strong communication and presentation skills, with the ability to explain complex technical concepts to a variety of audiences.
A bachelor's degree in Computer Science or a related field, or equivalent practical experience.

Experience with scripting or programming languages (e.g., Go, Python, Bash) is a plus.

Solo innovations allow companies to stay on the leading edge of both technology and business possibilities.
In 2021, Solo was valued at $1B.

Consult with customers on best practices for using Solo.io products within their environment.
Develop and deliver training sessions and workshops for customers.

This listing is sourced directly from Soloioinc's careers page and normalized into a canonical job model.