TRM Labs

TRM Labs

Customer Solutions Engineer

United States

No sponsorshipDetected 62 days ago
JavaScriptTypeScriptPythonA/B TestingProduct ManagementProduct StrategySalesCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoringAdaptability

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odds of building a lasting career here

30Risky
Cap-exempt (no lottery)0
Sponsors this role52
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Files H-1B transfers

4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • Present TRM's APIs and architecture, providing detailed guidance on implementation, timelines, and potential challenges, while ensuring alignment with the customer's strategic goals.
  • Stay current with TRM's evolving product features and technical dependencies to keep customer needs and the product roadmap aligned, advocating for enhancements when necessary.
  • Your success is measured both by the outcomes customers achieve on the platform and by the expertise you feed back into the Solutions Engineering team.

Responsibilities

  • BUILD A SAFER WORLD.
  • TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks.
  • Develop and maintain high-quality resources for customer integrations - API documentation, reference architectures, and implementation guides - so onboarding gets faster for every customer after this one.
  • Cultivate strong relationships with technical stakeholders, providing expert-level support throughout the integration process and troubleshooting issues as they arise.
  • We are building a safer world.
  • This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined.
  • We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday.

Requirements

  • Before applying, review the job description carefully and highlight the experience and impact that best demonstrate the required qualifications.
  • Operating with a high degree of ambiguity

Compensation

  • Your recruiter will present the offer and compensation details.

Company info

  • Solutions Engineering at TRM is a globally distributed, fully remote team that thrives on asynchronous communication and collaboration through Slack channels and detailed documentation.
  • As a globally distributed team, members may observe different timezones - most of the team overlaps between 8:00am and 5:00pm ET for meetings and collaboration.
  • We are on the front lines of TRM: experts in our craft, focused on providing support, driving value, and building meaningful relationships with our customers as trusted advisors.
  • What we learn in the field goes back into the product - this team is a primary source of customer insight for engineering and product.
  • Team Operating Rhythms:
  • Weekly Customer Syncs
  • Bi-weekly health syncs
  • Associated POD calls with the account team
  • Regular direct engagement with customers
  • Required online and collaboration hours:
  • Schedule: core overlap 8:00am-5:00pm ET
  • As a Customer Solutions Engineer at TRM Labs, you own the technical relationship with our US federal and national-security customers - from the first discovery call through live deployment.
  • You will propose business processes and technical architectures, demonstrate and customize the TRM platform, integrate TRM APIs into mission workflows, and support customers in succeeding with our solutions.

Visa & Work Authorization

  • US Citizenship is required for this position (no dual citizenship), driven by our US federal customer base
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This listing is sourced directly from TRM Labs's careers page and normalized into a canonical job model.