GCI Careers
Customer 360 Business Lead
United States
Sponsorship not specifiedDetected 12 days ago
Product StrategyCRM
About the role
- PURPOSE OF POSITION: Lead the definition and delivery of the CRM product vision and roadmap, equipping frontline teams with integrated systems, reliable data, and optimized workflows to support a unified customer experience. Collaborate closely with frontline leaders and cross‑functional partners to translate customer and business needs into actionable
- strategies across all touchpoints. ESSENTIAL DUTIES AND RESPONSIBILITIES: Vision, Strategy & Roadmap - Define and own the business vision, strategic priorities, and multi‑quarter roadmap for CRM tooling. - Lead strategic tradeoffs and prioritization decisions across competing frontline and enterprise needs. - Anticipate future business, customer, and
Responsibilities
- Collaborate closely with frontline leaders and cross‑functional partners to translate customer and business needs into actionable strategies across all touchpoints.
Benefits
- Lead the definition and delivery of the CRM product vision and roadmap, equipping frontline teams with integrated systems, reliable data, and optimized workflows to support a unified customer experience.
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