Cvs Rx Services Inc.

Senior Manager - Provider Experience Program

Work at Home, Connecticut, United States · Senior · Full-time

Sponsorship not specified$107k-$284kDetected 47 days ago

AgileLeadershipMentoringClaims Management

About the role

At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
Responsible for implementing best practices, facilitating workstreams through change, and ensuring effective delivery of projects and initiatives that enhance provider experience.
Provide practice leadership and peer mentorship to project and program managers, promoting a culture of accountability and continuous improvement.

Lead enterprise delivery of multiple, highly complex business process and technology initiatives aligned to the Provider Experience / Provider NPS program, supporting all lines of business.
Drive the end-to-end delivery of Provider Experience / Provider NPS projects, ensuring initiatives are completed on time, within scope, and deliver measurable results.
Monitor performance metrics and use data to optimize processes, improve productivity, and ensure accountability for outcomes.
Collaborate closely with business and technology partners to translate goals into actionable plans and deliverables.
Lead process improvements and root cause analysis to ensure sustainable, repeatable execution success.
Implement and reinforce best practices to maximize efficiency and responsiveness across workstreams.
Job Description - A Brief Overview Drive agile delivery of Provider Experience / Provider NPS initiatives, supporting business process and technology improvements across multiple lines of business.
Partner closely with business and technology stakeholders to prioritize work, drive measurable outcomes, and address barriers to execution success.

7-10+ years of professional experience in delivery, program management, or agile practice leadership, and scrum.
Proficiency with Claims Processing / Adjudication / Payment / Rework concepts.
Demonstrated track record of driving complex projects to completion on time and within scope.
Experience with innovation management, emerging technologies, and digital transformation.

Our people fuel our future.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.

$106,605.00 - $284,280.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future.
Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience.
Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

This listing is sourced directly from Cvs Rx Services Inc.'s careers page and normalized into a canonical job model.