SRS Acquiom
Director, Payments Operations
Denver, Colorado, United States · Director
Sponsorship not specifiedDetected 8 days ago
Stakeholder ManagementCRMAccountingM&AERPPerformance ManagementCustomer SupportResearchLeadershipCommunicationProblem SolvingMentoringOrganizational SkillsMicrosoft OfficeInternal AuditNetSuite
About the role
- The successful candidate demonstrates a hands-on, self-motivated approach to leadership, brings strong operational judgment, and communicates effectively across internal and external stakeholders.
- Ensures team performance management processes are executed effectively, including hiring, performance reviews, recognition, corrective action, and terminations when necessary.
Responsibilities
- They are highly organized in a fast-paced environment, able to manage competing priorities, and experienced in building and developing high-performing teams through hiring, coaching, and performance management.
- Provides support for Foreign Exchange (FX) execution and operational readiness, including accurate instruction of FX trades and validation of system configuration for multi-currency payment batches.
- Partners cross-functionally (Reconciliation, Payments, Client Services Team, Relationship team leadership, Business Analysts, Product Managers and bank partners) to drive continuous improvement and deliver technology-enabled solutions.
- Experience partnering with bank operations and customer service teams to manage escalations and meet processing cutoffs.
- Owns daily execution and oversight of shareholder and closing-day payment operations, including payment file release governance, bank cutoffs, and Service Level Agreement (SLA) adherence.
- Oversees exception management for returned, delayed, or failed payments; ensures research cases are tracked through completion and escalations are executed with bank partners as needed.
- Owns reconciliation governance: reviews trends in breaks, ensures timely resolution, and ensures appropriate storage and auditability of supporting evidence.
- Maintains and enforces standard operating procedures, training materials, and a knowledge repository to ensure consistent execution and rapid onboarding.
- Produces and delivers regular statistical reporting to senior leadership on payment timeliness, exception volumes, reconciliation status, and root-cause trends; recommends actions to improve outcomes.
- Strong analytical, problem-solving, and decision-making skills, including the ability to interpret complex payment instructions and drive issues to resolution under time constraints.
Requirements
- 5+ years of banking, financial services, payments, escrow, or transaction operations experience (or equivalent).
- 3+ years of people management experience, (preferably this experience includes managing managers), and leading multi-workstream teams.
- Bachelor's degree in finance, accounting, economics, or operations (or commensurate work experience) required.
- FINRA-licensed Series 99 Operations Professional or the ability to procure within the first year from hire date.
- Demonstrated expertise in payment operations, reconciliations, exception management (returns/delays), and operational controls.
- Working knowledge of foreign exchange processes and controls sufficient to participate in FX instruction and operational execution as needed.
- Advanced proficiency with Microsoft Office Suite
- experience with sophisticated CRM/ERP systems (e.g., NetSuite) and the ability to drive adoption through training and standardization.
- Ensures payment files contain required data elements and quality checks to reduce transaction failures and requests for additional information.
- Required Qualifications & Skills
Compensation
- The salary range for this position is between $125k and $135k, depending on experience level.
Benefits
- Day‑one coverage: medical, dental, and vision plans so you're protected from the start
- Discretionary time off - take the time you need, when you need it
- Employer‑paid life insurance, with the option to add extra coverage for peace of mind
- A fitness credit to back your health and wellness goals
- Pre‑tax plans for dependent care, transportation, and flexible spending
- Leads and develops the Payments leadership team (Payments Managers and Manager of Payments Compliance), providing coaching, setting goals, and ensuring appropriate staffing, training, and coverage.
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This listing is sourced directly from SRS Acquiom's careers page and normalized into a canonical job model.