Knak
Implementations Manager
Ottawa, Canada
Sponsorship not specifiedDetected 35 days ago
Project ManagementSalesforceMarketoCRMCustomer SuccessResearchLeadershipCommunicationProblem Solving
About the role
- Working within the Customer Success team, the Implementation manager will be responsible for driving measurable customer outcomes and ensuring successful customer use of our platform.
- You will work primarily with new customers and occasionally with existing customers to roll out new initiatives.
- Provide best practice advice, thought leadership and expertise to our clients, ensuring they're set up for success
Responsibilities
- As a trusted advisor, technical consultant and subject matter expert you will own the end to end process of implementation & onboarding.
- Work closely with other Knak stakeholders such as CSMs, AEs, Support, Product and Leadership to ensure implementation success and foster effective internal communication
- Own and report on implementation KPIs including time-to-value, CSAT post-onboarding, and feature adoption at handoff.
- Culture is our number one pillar because we know that is at the core of building a strong company that can build amazing products and delight our customers.
- Lead new customers through onboarding as their primary point of contact from kickoff through go-live, driving adoption and time-to-value.
- Develop expert knowledge of Knak, our integration partners & eco system to answer technical & strategy questions about our product & industry
- The ability to develop meaningful relationships with clients and truly understand their needs
Requirements
- Problem solving skills and the ability to think outside the box
- Excellent multi-tasking skills and the ability to juggle multiple projects at the same time
- Experience with SaaS products, Emails, Landing Pages, Marketing Operations & CRM an asset
- Familiarity with Marketo, Salesforce Pardot, Salesforce Marketing Cloud, Eloqua or other Marketing Automation tools an asset.
- Experience with AI tools - Claude, ChatGPT & MCP connectors
- At Knak, our recruitment process includes AI screening for keywords and minimum qualifications as well as v ideo interviews which are transcribed with AI.
Skills
- Use AI tools - Claude, ChatGPT & MCP connectors to scale yourself across a larger book and accelerate customer outcomes
- Exceptional communication skills both written and verbal.
Benefits
- Experience with running group training sessions or adult learning.
Company info
- At Knak we have four foundational pillars.
- Culture, customers, product and growth.
- We offer an extremely rewarding, second to none work environment as acknowledged by Ottawa's Best Places to Work 2025!
Equal opportunity
- If you require ANY accommodation to the interview process please contact culture@knak.com.
This listing is sourced directly from Knak's careers page and normalized into a canonical job model.