Method Integration

Senior Product Manager / AI-Native Product Development

Toronto Office · Senior · Full-time

Sponsorship not specified$90k-$130kDetected 71 days ago

A/B TestingProduct ManagementProduct StrategyCRMAccountingQuickBooksERPCustomer SuccessResearchLeadershipCommunicationCollaborationCritical Thinking

About the role

Method is on a mission to transform how small businesses operate by giving them real control over their customer workflows.
At Method, doing fantastic work is just as important as looking out for each other and our community.

Responsibilities

Own the product strategy and roadmap for Method's Connect & Integrations surface.
Lead product work across QuickBooks Online sync, APIs, integration workflows, and related customer experiences.
Build alignment with engineering, design, support, success, sales, marketing, and leadership.
Build trust through strong judgment, high ownership, and consistent follow-through.
Partner deeply with engineering on sync behaviour, APIs, data movement, edge cases, system contracts, reliability, scalability, and operational tooling.
Help the team make strong tradeoff decisions across customer impact, technical risk, support burden, and long-term maintainability.
Write clear product requirements, technical product briefs, decision documents, and stakeholder updates.
Build a deep understanding of how SMB customers experience integrations, sync, errors, setup, troubleshooting, and recovery.
Use customer interviews, support cases, sales feedback, product analytics, and incident patterns to identify high-value opportunities.
Work with design to make complex technical workflows understandable and usable for non-technical customers.

Requirements

Before you read this next section, we want you to know that we know the "ideal candidate" does not exist.
Experience using AI tools to improve the speed and quality of product work, including research, analysis, documentation, synthesis, prototyping, or communication.
Minimum of 5+ years of product management experience.
Product management experience across at least two different companies, or a track record of shipping meaningful products across different stages of complexity and scale.
Experience owning technical product areas such as APIs, integrations, sync systems, platforms, developer tools, data products, infrastructure-adjacent systems, or complex workflow products.
A track record of improving measurable outcomes, not just shipping features.
Comfort operating as an individual contributor with high ownership and ambiguity.
Before you read this next section, we want you to know that we know the "ideal candidate" does not exist. Everyone has a unique background and skill set. Even if you do not check every box below, we would still love to hear from you if this role feels like a strong fit.
Experience improving reliability, error handling, troubleshooting, integration health, observability, or customer-facing recovery experiences.
Strong ability to partner with engineering on technical tradeoffs, edge cases, constraints, and system behaviour.
Strong analytical skills and comfortable using data, customer feedback, support signals, and product metrics to guide prioritization.
Strong customer empathy, especially for non-technical users interacting with technical systems.
Excellent critical thinking skills.
Demonstrated builder orientation - evidence of personally building, prototyping, automating, coding, configuring, or technically exploring product ideas.
High-slope, bar-raising energy and excitement about helping define a new way of working in product.

Nice to have

Experience with QuickBooks, Xero, accounting software, CRM, ERP or SMB SaaS products.
Experience with no-code/low-code platforms, AI coding assistants, workflow automation tools, or light coding.

Skills

Our flagship product, Method CRM is purpose-built for small businesses that have outgrown spreadsheets and generic tools.

Compensation

$90,000 - $130,000 annually, depending on experience, scope, and level of responsibility.
Final compensation will be determined based on the candidate's experience, demonstrated product judgment, technical depth, and role level assessed through the interview process.

Benefits

Define and improve metrics related to sync reliability, integration health, activation, support reduction, customer trust, API adoption, and retention.

Company info

This is an active role we are currently hiring for, and we thank all applicants for their interest.

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