Scorpion Enterprises, LLC

Senior Client Experience Analyst

Remote - United States · Senior

Sponsorship not specifiedDetected 1 day ago

SEOEmail MarketingCRMAccount ManagementFinancial AnalysisOnboardingLeadershipCommunicationCollaborationPublic Speaking

About the role

The Senior Analyst connects data, client feedback, and operational signals to uncover systemic risks, prioritize improvements, and influence enterprise-wide decisions.
They bring clarity to ambiguity, identify leading indicators of retention and growth, and help transform client insight into organizational action.
This is a highly analytical, systems-oriented role that requires strong business judgment, executive communication skills, and a deep curiosity about the real client experience.

We deliver more than expected-and then some-driving the best results and impacting lives.
We learn we ask "What if?" we build and then do it again.
Develop and maintain a prioritized view of top experience risks and opportunities.
Partner with leadership to ensure experience metrics are tied directly to revenue performance.
Build dashboards and executive-level reporting that translate complex data into clear business implications.
Partner with Sales, Account Management, Product, Marketing, and Operations to improve key lifecycle stages (handoff, onboarding, engagement, renewal).
Support design and measurement of experience pilots and improvement initiatives.
Maintain direct exposure to client reality through call reviews, written communication audits, and qualitative feedback analysis.
Regular manager check-ins to drive performance and career growth through Lattice
Scorpion supports a range of work arrangements, including in-office, hybrid, and remote roles.

Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field-or equivalent practical experience.
5+ years of experience in analytics, strategy, operations, consulting, or customer-focused roles
Demonstrated ability to influence cross-functional leaders without direct authority
Proven ability to connect experience metrics to revenue and operational outcomes

We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
The base salary range is $110,000 (entry-level) - $120,000 (highly experienced), exclusive of fringe benefits.
If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience.
Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer.
Please keep in mind that the range mentioned above is the total salary range for the role.
Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.

We invest in our employees by offering them diverse benefits from best-in-class carriers.
These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy-today and tomorrow.
100% employer-paid medical, dental, and vision insurance
Flexible paid time off, so you can rest, relax, and recharge away from work
Paid parental leave

Scorpion is the leading provider of technology and services helping local businesses thrive.
We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love.
We offer tools to know what's going on with marketing, competitors, and customers.
We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success.
At Scorpion, we are ready to do whatever it takes to help our clients reach their goals.
Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs.
We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses.
We're a technology-led service with a human touch.
We only succeed when we are truly invested in our clients and each other.

nd considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation

This listing is sourced directly from Scorpion Enterprises, LLC's careers page and normalized into a canonical job model.