lakefieldveterinarygroup
Customer Service Representative - Bissonnet Veterinary Hospital
Bissonnet Veterinary Hospital - Houston, Texas · Contract
Sponsorship not specifiedDetected 2 days ago
Customer SupportCommunicationCollaborationTime Management
About the role
- The Customer Service Representative (CSR) meets and greets all clients, providing exceptional customer service, managing front-desk operations and handling financial transactions.
- Ensures good communication with the clients, and all team members to coordinate gold standard care of all pets.
- Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
Requirements
- High School Diploma or GED required
- While performing the duties of this job, the team member is regularly required to talk and hear.
- Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance.
Nice to have
- Basic proficiency with a variety of computer programs - Cornerstone veterinary computer systems would be a plus!
Skills
- Ability to provide effective customer service principles
- Basic knowledge of veterinary medical terminology
- Basic proficiency with a variety of computer programs
- Cornerstone veterinary computer systems would be a plus!
- Basic written, verbal, and active listening communication skills
- Strong customer relations and interpersonal skills
- Exercises tact and diplomacy in dealing with sensitive issues and situations
- Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
- Strong organizational and time management skills
- Effectively and quickly responds to requests in a proactive manner
- Strong attention to detail and high level of accuracy
- Knowledge, Skills and Ability:
Compensation
- Salary Contingent on experience-
Benefits
- Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs
- Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets
- Specific vision abilities are required to do this job including close vision.
Company info
- Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital's services and products to existing and prospective customers
- Assist incoming clients. Document and enter the pet's history, requested services, and other pertinent information within the practice management software
- Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
- Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient's service needs. Refer the patient to the appropriate veterinary staff as needed
- Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling
- Assist outgoing clients by providing all necessary instructions, information, and invoices
- Dispense prescription items per the Veterinarian's instructions and sells retail products
- Responsible for payment management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
- Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem
- Comply with all practice policies, quality assurance guidelines, and minimum standards of care
- Perform other duties and projects as requested
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