Fira Health
Scheduler/Patient Coordinator (Non-Clinical)
Houston · Full-time
Sponsorship not specified$52k-$60kDetected 1 day ago
Project ManagementLogisticsPatient CareLeadershipCommunicationProblem SolvingOrganizational SkillsMicrosoft Teams
About the role
- The Scheduler / PCC role ensures that approved visits are scheduled efficiently, clinician assignments are balanced, and patients receive timely care.
- You are the operational backbone that keeps field operations running smoothly.
- Our scheduling product (launching soon) will make it easier to coordinate visits, reduce last-minute changes, and protect clinician capacity.
Responsibilities
- Maintain clear documentation via coordination notes in HCHB to ensure communication with clinicians, clinical managers, and branch directors.
- Collaborate with Clinical PCCs, intake coordinators, clinical managers, and field clinicians to resolve scheduling conflicts and barriers.
- Manage workflow tasks in HCHB including Complete Requested Schedule, Reschedule Visit, Process Missed Visits, Process Reassigned Visit, and Reassign Declined Visit.
- Clear processes with technology support: We use HCHB, Monday.com http://Monday.com, Smappen, and internal tools to make scheduling more efficient. Our scheduling product (launching soon) will automate much of the manual work.
- Growth opportunity: Strong performers in this role grow into scheduling leadership, operations coordination, or branch-level support roles.
- Strong attention to detail and ability to manage multiple competing priorities simultaneously
Requirements
- Ability to work in a fast-paced, high-volume environment with tight turnaround time expectations
- Strong problem-solving skills and ability to escalate appropriately when issues arise
- Experience using Monday.com http://Monday.com or similar project management tools
Skills
- Our scheduling product (launching soon) will automate much of the manual work.
Compensation
- $52,000.00 - $60,000.00 per year
Benefits
- Health, dental, vision, and life insurance
- Adaptive Home Health is building a higher-acuity, patient-centered, skilled home health model across Texas.
- Our ultimate mission is to dramatically improve patient access to home health care.
- You are directly expanding access to high-quality home health.
- Assign visits to field clinicians based on coverage area, continuity, and productivity balance (target: 6-7 points/day, ~28 points/week).
- 1-2 years of scheduling, coordination, or administrative experience (healthcare scheduling strongly preferred)
- Familiarity with Homecare Homebase (HCHB) within the last 3 years in a Home Health setting
- Comfortable with technology and learning new systems quickly (HCHB, Monday.com http://Monday.com, Smappen, Microsoft Teams)
- Previous home health scheduling or PCC experience
- Understanding of home health visit types, service codes, and authorization requirements
- Experience with geographic routing or coverage mapping tools
Company info
- We build technology to better support our teams and remove administrative friction. Our scheduling product (launching soon) will make it easier to coordinate visits, reduce last-minute changes, and protect clinician capacity. In the meantime, you'll work in Homecare Homebase (HCHB) and Monday.com http://Monday.com to manage scheduling workflows.
- If you are highly organized, detail-oriented, and you like solving scheduling puzzles while ensuring patients get care on time, this role gives you meaningful impact in a fast-paced coordination environment.
- We build technology to better support our teams and remove administrative friction.
- In the meantime, you'll work in Homecare Homebase (HCHB) and Monday.com http://Monday.com to manage scheduling workflows.
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