Bain Capital, LP
Senior Application Support Engineer
Boston · Senior
Sponsorship not specified$125k-$145kDetected 20 days ago
SQLAWSData EngineeringData VisualizationSalesforceHRISResearchCommunicationTime ManagementOrganizational Skills
About the role
- With approximately $215 billion of assets under management, Bain Capital is one of the world's leading private investment firms.
- Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets.
- Today, our team includes 1,985+ employees in 24 offices on four continents.
Responsibilities
- Monitor and support production systems, integrations, and data pipelines
- Manage and resolve incidents using ITIL based practices
- Support user access, provisioning, and platform administration
- Partner with development teams, business analysts and vendors to resolve issues and implement improvements
- Respond to business data inquiries and operational support requests
- Maintain documentation and standard operating procedures for recurring issues
- Identify opportunities to improve monitoring, automation, and support processes
- Manage and prioritize support queues (ServiceNow)
Requirements
- 5-7 years of experience in application or production support within enterprise environments
- Proven ability to thrive in fast-paced, high-performing team settings
- Experience managing incidents end-to-end and collaborating effectively across cross-functional teams
- Hands-on experience in Workday supporting day-to-day operational activities.
- Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalate appropriately
- Self-motivated and resourceful, with the ability to independently research and troubleshoot issues before escalating
- Experience working within ITIL best practices
- Familiarity with integration tools and job schedulers
- Experience with scripting or BI tools
- Working knowledge of SQL
Nice to have
- Workday Certifications a plus
Compensation
- Expected Annual Base Salary $125,000 - $ 145,000
- Actual base salary will be determined by a wide range of factors including but not limited to role, function, level, experience, qualifications and geographic location.
- In addition to a competitive base salary, this position may be eligible for a discretionary annual bonus based upon factors such as individual impact, team and firm performance.
Benefits
- Bain Capital offers a competitive benefits package designed to support employees' health, financial security, family needs, and overall well-being.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Equal opportunity
- Bain Capital is an equal opportunity employer.
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
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