Agility Robotics
Principal Program Manager, Customer Success
Hybrid- Pittsburgh, PA or Salem, OR · Principal · Full-time
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Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
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About the role
- Agility Robotics deploys Digit - a humanoid robot - into customer warehouses, distribution centers, and manufacturing environments.
- Your approach to preparation, execution, and customer communications will be the benchmark for how the Program Management function operates.
- Ensuring success of the CAP engagement is your responsibility.
Responsibilities
- This Principal Program Management role will coordinate internal workstreams and own the customer outcome across every function that touches it.
- Own the most complex Customer Acceleration Program (CAP) engagements end-to-end - from customer kickoff and solution design through implementation, site deployment, acceptance testing, and sustained operations.
- Own the customer relationship at the program level - building and maintaining trust through transparency, follow-through, and data, not ungrounded optimism and vague responses.
- Fluency with the full customer opportunity lifecycle: solution design, feature development, site readiness, commissioning, acceptance testing, field support coordination, and sustained production operations.
- Experience in early-stage or scaling companies where process infrastructure didn't exist and you helped to build it while delivering for customers.
- History of coaching or developing program managers - formally or by example.
Requirements
- Applicants must have current authorization to work in the United States.
- Ability to synthesize technical complexity into clear, honest, data-driven customer communications - escalating bad news and risk early rather than managing optics.
Compensation
- The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience.
Benefits
- Parental Leave: Generous paid parental leave programs.
Company info
- A track record of success demonstrated through programs you delivered, not processes you coordinated from a distance - programs you led through challenges to success where customers think of you as the company.
Visa & Work Authorization
- asis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law
This listing is sourced directly from Agility Robotics's careers page and normalized into a canonical job model.