Haemonetics

Haemonetics

IT Site Support Specialist (Onsite - Boston)

Boston, MA, US · Staff+

Sponsorship not specified$68k-$116kDetected 30 days ago
OnboardingCiscoCommunicationCollaborationProblem SolvingCompTIA

About the role

  • For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms.
  • Employees may also be eligible to participate in the Company's long-term incentive plan, with eligibility and target amount dependent on the role.

Responsibilities

  • Incident and Problem Management: Investigate complex or recurring issues, identify root causes, and implement sustainable resolutions or approved workarounds.
  • System Administration and Maintenance: Support user administration, system configuration, software deployment, patching, and routine maintenance of end-user devices, peripherals, and supported applications to ensure secure and reliable IT operations.
  • Project Support: Support IT projects such as technology rollouts, office moves, hardware refreshes, and system upgrades by coordinating tasks, preparing equipment, and assisting with smooth implementation across office and end-user environments.
  • Escalation and Collaboration: Manage escalated requests, coordinate with specialized teams, and support first-level staff through guidance and knowledge sharing.
  • Documentation and Service Quality: Maintain accurate records, develop knowledge resources, support security practices, and contribute to process improvement.
  • This position works closely with first-level support and specialized teams to deliver reliable, secure, and efficient end-user IT services.
  • Investigate complex or recurring issues, identify root causes, and implement sustainable resolutions or approved workarounds.
  • Support user administration, system configuration, software deployment, patching, and routine maintenance of end-user devices, peripherals, and supported applications to ensure secure and reliable IT operations.
  • Support IT projects such as technology rollouts, office moves, hardware refreshes, and system upgrades by coordinating tasks, preparing equipment, and assisting with smooth implementation across office and end-user environments.
  • Manage escalated requests, coordinate with specialized teams, and support first-level staff through guidance and knowledge sharing.

Requirements

  • Familiarity with Microsoft Windows, business applications, endpoint devices, networking fundamentals, access management, and security practices.
  • If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.

Nice to have

  • CompTIA A+, Network+, ITIL, Microsoft, Cisco, or similar certifications are a plus
  • Associate's or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience preferred, with at least three years of IT support experience.

Skills

  • Certifications: CompTIA A+, Network+, ITIL, Microsoft, Cisco, or similar certifications are a plus
  • EEO Policy Statement

Compensation

  • $68,200.00-$116,000.00/Annual
  • The base pay actually offered to the successful candidate will take into account, without limitation, the candidate's location, education, job-knowledge, skills, and experience in prior relevant roles.
  • Incentives may also be provided as part of Haemonetics' employee compensation.
  • For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms.
  • For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms.
  • Employees may also be eligible to participate in the Company's long-term incentive plan, with eligibility and target amount dependent on the role.

Benefits

  • For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms.
  • The base pay actually offered to the successful candidate will take into account, without limitation, the candidate's location, education, job-knowledge, skills, and experience in prior relevant roles.
  • Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting.

Company info

  • What We're Looking For:
  • We are constantly looking to add to our core talent.
  • Incentives may also be provided as part of Haemonetics' employee compensation.
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This listing is sourced directly from Haemonetics's careers page and normalized into a canonical job model.