Autura
Partner Support Specialist I
Dallas, Texas
Sponsorship not specified$18k-$22kDetected 2 days ago
Inventory ManagementCustomer SupportCommunicationProblem Solving
About the role
- We gather as a team throughout the year and expect this person to show up in person when it counts.
- At Autura, we're all about the team and looking for individuals who embody empathy, ambition, and a strong team spirit.
- Engage actively in meetings and training sessions as needed to stay updated on processes and industry knowledge
Responsibilities
- Deliver exceptional and prompt customer service to partner inquiries through various channels including, phone, email, and additional tools.
- Identify and troubleshoot technical issues reported by partners and escalate complex issues when necessary
- Provide clear information to partners regarding products, services, and policies.
- Document accurate and up-to-date records of interactions or issues
- Maintain our internal inventory management system, accurately recording essential tow information through data entry
- 2-3 years' experience in a customer support experience or in a similar role
Requirements
- The ideal candidate will possess:
Nice to have
- Exceptional communication, both written and verbal
- Familiarity with smartphone technology and web-based applications preferred
- Ability to work in a fast-paced environment and adapt to change
- Track record of working in both a team environment and independently
- Detail-oriented with excellent organization and multitasking abilities
- Motivated to learn and takes initiative
- 401(k) with a 4% company match, fully vested from day one
Skills
- Strong problem-solving skills
Compensation
- At Autura, we believe great work deserves fair, thoughtful pay.
- We use a tiered compensation framework that reflects the market you live in, so people doing similar work in similar places are paid consistently.
- The total target compensation for this role is $18.00 - $22.00.
- This range reflects the compensation Autura reasonably expects to pay for this position at the time of posting.
- Final compensation will be determined by the successful candidate's qualifications, location, and other job-related factors, and confirmed at the end of the interview process.
- Beyond pay, we invest in our team with a benefits package designed to support your life inside and outside of work:
Benefits
- Medical, dental, and vision coverage at competitive rates
- Tax-advantaged savings accounts (HSA/FSA) with an Autura contribution
- Paid parental leave to support growing families
This listing is sourced directly from Autura's careers page and normalized into a canonical job model.