BC Tech Pro
IT Help Desk
Sunnyvale, CA, United States · Mid · Full-time
Sponsorship not specifiedDetected 8 days ago
Customer SupportCommunication
About the role
- This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.
- - Benefits include Health, Dental Vision and 401k.
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
- Provides support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
Requirements
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- May require additional customer-specific certifications or training as required
Skills
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
- Additional requirements may exist if offer of employment is extended
- All your information will be kept confidential according to EEO guidelines.
- This position is open to all US citizens age 18 or older.
Benefits
- Benefits include Health, Dental Vision and 401k.
- Education and Experience:
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This listing is sourced directly from BC Tech Pro's careers page and normalized into a canonical job model.