Genesys

Telecom Operations Specialist

Ontario, Canada, CA

Sponsorship not specified$71k-$93kDetected 60 days ago

Agentic AIComplianceProject ManagementRecruitingOnboardingCustomer SuccessCommunicationCollaborationProblem SolvingOrganizational Skills

About the role

This role ensures seamless onboarding, compliance alignment, and operational excellence across SMS and digital messaging services, directly impacting customer engagement and delivery success.
At Genesys, you contribute to a platform that enables empathetic, real-time customer experiences through modern cloud and communication technologies.
Instead, it focuses on operational execution, regulatory compliance, troubleshooting, and customer coordination to ensure reliable messaging services.

Manage end-to-end provisioning and activation of messaging channels, including 10-digit long codes, toll-free numbers, short codes, and international messaging
Drive successful customer onboarding by translating technical messaging requirements into clear, actionable guidance
Own vendor support interactions, including ticket creation, escalation, and resolution tracking
Partner with Product, Engineering, and Support teams to surface platform issues, influence improvements, and enhance operational workflows
Strong project management capability with the ability to prioritize multiple tasks and maintain attention to detail
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending.
This email is intended to support job seekers requesting accommodations.

Bachelor's degree or equivalent professional experience
Excellent written and verbal communication skills, with the ability to clearly explain technical processes
Demonstrated ability to work independently in a fast-paced, operational environment
Proven problem-solving mindset with a proactive, customer-focused approach
Comfort working with technical systems and workflows without requiring software development expertise
You can expect a response within 24-48 hours.
If you have any questions, please include them in your email.

Hands-on experience with SMS compliance processes, including 10DLC registration, short code provisioning, and carrier regulations
Familiarity with SMS delivery troubleshooting, analytics, and reporting tools
Experience working with telecom carriers, messaging vendors, and SMS aggregators
Knowledge of additional digital messaging channels such as email and social platforms
This is an active opening at Genesys.
71,000.00 - $93,100.00
Employee Referrals:
If a Genesys employee referred you, please use the link they sent you to apply.

This role has a market-competitive salary with an anticipated base compensation range listed below.
71,000.00 - $93,100.00

Comprehensive extended group health coverage
Generous paid time off, including vacation and personal leave
Retirement savings program with employer RRSP matching up to a prescribed maximum amount
Family-friendly benefits, including parental leave top-up and adoption assistance
Growth and development opportunities through access to learning resources and internal mobility programs
This role might also be eligible for a commission or performance-based bonus opportunities.

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace.
Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

This listing is sourced directly from Genesys's careers page and normalized into a canonical job model.