Boca Recovery Center
National Outreach Manager
Boca Raton, Florida, United States
Sponsorship not specifiedDetected 61 days ago
PHPSalesforceCRMBusiness DevelopmentOutbound SalesLeadershipCommunicationCollaborationProblem Solving
About the role
- Outbound Referral Coordination Coordinate outbound referrals for patients who cannot be admitted due to capacity, insurance limitations, or clinical needs.
- Aftercare & Stepdown Coordination Track patient stepdowns following detox or residential treatment.
- Reporting & Data Management Generate reports from Salesforce related to referral sources, trends, and partnership activity.
Responsibilities
- Referral Management Oversee and support the management of inbound referrals from external treatment centers.
- Collaborate closely with the call center and admissions team to ensure timely follow-up and a smooth intake process.
- Maintain strong communication with referral partners to ensure high-quality coordination and patient care.
- Work with national referral partners to identify appropriate placements for patients.
- Serve as a primary point of contact for referral partners and referred clients during transitions of care.
- Collaborate with clinical and facility teams to ensure appropriate transitions to lower levels of care such as PHP or IOP.
- Maintain accurate documentation of stepdowns and referral outcomes within Salesforce.
- Maintain accurate and up-to-date referral and patient data within CRM systems.
- Skills Excellent communication and relationship-building skills Strong problem-solving and organizational abilities Ability to work cross-functionally with multiple teams Strong attention to detail and data accuracy
- This role plays a key part in strengthening our national referral network while ensuring patients are connected to the appropriate level of care both within Boca Recovery Center and with trusted partner programs.
Requirements
- The ideal candidate will have experience in addiction treatment admissions, outreach, or partnership management, along with a strong understanding of the continuum of care in substance use treatment.
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This listing is sourced directly from Boca Recovery Center's careers page and normalized into a canonical job model.