UpKeep Technologies
Sr. Implementation Manager
Los Angeles / Hybrid · Senior
Sponsorship not specified$85k-$100kDetected 13 hours ago
Data StructuresMachine LearningProject ManagementStakeholder ManagementSalesforceOperations ManagementLeadershipCommunicationCollaborationProblem SolvingMentoring
About the role
- Senior Implementation Managers act as trusted advisors to customers, applying deep product expertise, consultative strategy, and UpKeep's AI Intelligence Suite to modernize maintenance operations, standardize data, and unlock advanced automation.
- They also play a critical role in scaling implementation excellence by mentoring peers, shaping best practices, and partnering cross-functionally on new product and process initiatives.
- This is a hybrid role where the employee is expected to be in office on Wednesdays.
Responsibilities
- Scope, plan, and lead implementation optimization projects, including re-deployments, phased rollouts, and advanced configuration use cases.
- Design and execute advanced data migration strategies, including multi-system normalization, hierarchy modeling, and validation frameworks.
- Partner closely with Product, Sales, Support, and Engineering to support new product launches, pilots, and advanced onboarding motions.
- Own the AI-first transformation of an entire industry.
- We move fast, optimize for outcomes, and give high-agency operators the autonomy to ship big things.
Nice to have
- Bachelor's Degree a plus in business, communications, or a related field
- 4+ years experience implementing enterprise SaaS solutions or leading complex customer deployments
- Strong experience with data migration, integrations, and advanced configuration use cases
- Experience using Salesforce and project management tools
Skills
- Fluency in English and Spanish (spoken and written) highly preferred
- Advanced project management expertise, including scope, risk, dependency, and stakeholder management
- Deep understanding of SaaS platforms, cloud technologies, and enterprise customer needs
- Excellent written, verbal, and executive-level communication skills
- Ability to operate independently in ambiguous environments while driving clarity and outcomes
- Acts as a multiplier for the team, raising the bar for delivery quality and execution
- Proactively identifies opportunities to improve processes through AI, automation, and standardization
- Demonstrates ownership, accountability, and a strong bias toward action
- Communicates with clarity, confidence, and professionalism across all levels
- Embodies UpKeep's values and contributes positively to team culture and collaboration
- put modern software in the hands of frontline technicians-and transform how maintenance gets done.
Compensation
- This role will receive a competitive base salary + company bonus + benefits.
- A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location.
- The pay range for this role is $85,000 - $100,000 USD per year.
Benefits
- Equity and upside, not just a paycheck.
- Competitive comp, meaningful ownership, and benefits that support your health, focus, and long-term growth.
Company info
- UpKeep started in a garage, where our founder Ryan taught himself to code and built the first mobile-first maintenance app.
- Building on the core responsibilities of the Implementation Manager, the Sr Implementation Manager owns higher-complexity deployments, including enterprise-scale customers, integrations, and advanced onboarding workflows.
- Lead end-to-end implementations for CMMS and multi-product customers, including CMMS, Safety, Fleet, Learn, Edge, Nova, and provider integrations.
- Support pre-sale and post-sale alignment for complex customers when needed.
- Our culture rewards bold thinking, not bureaucracy.
- Global team, local energy.
Visa & Work Authorization
- icated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status
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