Canva
Customer Success Manager (Contract)
Austin, , United States
Sponsorship not specifiedDetected 20 days ago
CanvaProcurementCustomer SuccessLeadershipCommunication
About the role
- We're looking for someone excited to learn the dynamics that make these customers unique, from fiscal-year budget cycles to procurement processes, and to help us shape our approach in this growing space.
- We make hiring decisions based on your experience, skills, merit and business needs, in compliance with applicable local laws.
- We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you!
Responsibilities
- Identify growth opportunities within existing accounts and partner closely with your account team to renew and expand them.
- Build deep Canva platform expertise and confidently articulate our unique value for Public Sector use cases.
- We're seeking a commercially minded CSM who builds genuine partnerships and treats their book of business like their own.
- You don't just manage relationships; you manage revenue.
- You build genuine trust at every level.
- You're skilled at multi-threading, navigating complex org structures, and developing credibility with senior stakeholders, creating lasting partnerships.
- You use data and analytics to build compelling narratives that influence both customer decision-makers and internal stakeholders.
- The ideal candidate thrives in ambiguity, builds trust at every level of an organization, and has a proven track record of driving NRR and GRR outcomes in SaaS.
Requirements
- Where and how you can work
- But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
Benefits
- Experience with diverse, nuanced verticals such as Public Sector, Real Estate, Higher Education, etc.
- you maintain primary ownership of customer health, retention, and growth.
Company info
- Use data and analytics to demonstrate Canva's ROI to your customers and influence decision-making through compelling data storytelling.
- As a Customer Success Manager at Canva, you're a commercially minded, consultative partner to a diverse book of public and private sector accounts accounts.
- You'll own the full post-sale journey, serving as a trusted advisor who helps customers unlock the full value of Canva's platform in service of their most important priorities.
- Build a deep understanding of your customers' objectives through relationship building and multi-threading.
- Work closely with cross-functional teams to identify product improvements and ensure your customers are up to date on the latest features and offerings.
This listing is sourced directly from Canva's careers page and normalized into a canonical job model.