YuJa
Support Engineer in Test
North York, Ontario
Sponsorship not specifiedDetected 3 days ago
AccessibilityCustomer SupportManual TestingCommunicationCollaborationProblem Solving
About the role
- Competence in manually testing software to evaluate functionality
- 1-2 years of customer service experience
Requirements
- Proficiency in creating and implementing thorough test plans and test cases in accordance with project specifications
- Proficiency in meticulously maintaining comprehensive test documentation, encompassing test plans, test cases, and test reports
- Demonstrated ability to function in a non-scripted helpdesk environment.
- This position requires the ability to examine, question, explore and troubleshoot a variety of issues
- Ability to provide timely responses to all incoming requests immediately or within 1 hour
- Ability to provide excellent follow-through on all open, pending, and resolved tickets that come to helpdesk
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Skills
- Skill in documenting and communicating defects effectively, offering developers precise and comprehensive information for prompt resolution
- Excellent time and task management skills
- Excellent written and verbal communication skills
Compensation
- We offer a competitive compensation package that include a base salary starting at CAD 50,000/year and comprehensive benefits and engagement opportunities.
Benefits
- Health, vision, and dental benefits, 100% employer-paid
- Additional benefits include RRSP, gym subsidies, and more
- Work-life balance including flexible work hours to create an ideal work-life balance
- Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
- Office perks including company-provided snacks, drinks and events
- Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.
- For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member's contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!
- About the Role As a Support Engineer in Test, you will play a pivotal role in ensuring the stability and reliability of our company's infrastructure and software environment.
- Your responsibilities extend beyond traditional support functions, encompassing rigorous quality assurance testing to enhance our educational technology solutions.
- YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide.
- Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences.
- Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.
- For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive.
- We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement.
- Our culture is rooted in collaboration, inclusivity, and belonging, where every team member's contributions are valued and their voices are heard.
- Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve.
- Meet the YuJa family here and see what makes YuJa special!
Equal opportunity
- YuJa is an equal opportunity employer and values diversity at our company.
- equal opportunity employer and values diversity at our company.
This listing is sourced directly from YuJa's careers page and normalized into a canonical job model.