Instructure
L1 Technical Support Engineer
Salt Lake City, UT, United States
Sponsorship not specified$100k-$401kDetected 2828 days ago
ExcelCustomer SupportCommunicationProblem SolvingCritical Thinking
About the role
- We make better, more usable tools for teaching and learning (you know, stuff people will actually use).
Responsibilities
- Validate and clarify the issue reported
- Escalate tickets not resolvable at the L1 level to the L2 Support team
- When assigned, create documentation of Support processes
- Perform other duties as assigned by supervisor
Requirements
- Proven ability to function in a self-directed environment
- Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success
- Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change
- Ability to handle clients professionally during all interactions
- Candidates must have full availability to start.
Skills
- Company Description
- A better connected and more open edtech ecosystem.
- And more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things.
- So here's your opportunity.
Compensation
- $100k-$401k
Company info
- We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
- At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.
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