Shift Technology
Customer Success Manager - P&C Claims
US - Remote · Full-time
Sponsorship not specified$120k-$140kDetected 7 days ago
RESTData ScienceAgentic AIAccessibilityRecruitingCustomer SuccessCustomer SupportLeadershipCommunicationPublic SpeakingUnderwritingProperty & Casualty
About the role
- This critical function is responsible for onboarding new clients by engaging executives (Claims Director, Head of Fraud, CIO, etc.) in the launch of our solutions, establishing success criteria, driving ongoing adoption, and managing renewals.
- You will work with the rest of the Shift organization to uncover new ways to integrate Shift solutions into client processes and to help improve our products.
- As a Customer Success Manager, you will be responsible for working closely with various internal and external teams.
Responsibilities
- Lead and coordinate successful rollouts of Shift solutions, including preparing and sharing launch materials, creating or adapting workflows, generating rollout ideas, training end users, and attending launch events (virtual or in person)
- Coordinate resources across Shift (subject-matter experts, technical support, engineering, etc.) to resolve client issues and meet delivery commitments
- Drive client retention and growth by proactively understanding client goals, measuring success, and recommending solutions that increase value and renewals
- Identify and cultivate client advocacy opportunities (testimonials, case studies, references, speaking opportunities) and manage the process to secure them
- Experience demoing solutions, collaborating with external partners, contributing ideas to improve existing products, and proposing new solution concepts; familiarity with current P&C insurance trends
- Excellent oral, written, and non-verbal communication skills; ability to simplify complex topics, tailor messages to different audiences, and deliver memorable presentations using storytelling
- Shift delivers AI agents that transform insurers' most critical work.
Requirements
- Minimum 4 years of experience in insurance fraud detection and at least 2 years of experience leading teams or projects/initiatives.
- familiarity with current P&C insurance trends
- Ability to analyze raw data and KPIs to extract actionable insights and inform decisions
Skills
- Experience creating or modifying operational workflows to improve efficiency or outcomes
- Prior experience in the insurance industry (P&C or relevant lines)
- At least 3 years of proven experience managing accounts at a SaaS company
- Experience partnering closely with Delivery teams and Data Science-coordinating deliverables and driving outcomes jointly
Compensation
- $120,000 - $140,000 USD
- Competitive Salary and a variable component tied to personal and company performance
- 2 MAD Days per year (Make A Difference Days for paid volunteering)
Benefits
- Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package.
- Here are the global benefits we'd like to highlight:
- Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information.
- Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.
- Flexible remote and hybrid working options
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This listing is sourced directly from Shift Technology's careers page and normalized into a canonical job model.