Devoted Studios 1
Live Ops Manager
Canada · Full-time
Sponsorship not specifiedDetected 19 days ago
GrafanaDatadogSite Reliability EngineeringData ScienceContent CalendarsCadenceUnreal EngineEpicCommunication
About the role
- Our team includes world-class talents who bring deep expertise in external development, pipeline optimization, and creative problem-solving.
- It is the operational centre of gravity for live service delivery - leading engineers, producers, data analysts, and QA through the full cycle of a living, breathing game.
- Coordinates SRE, engineering, and production during live outages and degraded service events.
Responsibilities
- Drives structural improvements so the same incident does not recur.
- Owns the event readiness checklist - content, infrastructure scaling, QA sign-off, comms.
- Owns the content calendar and coordinates across product, design, and monetisation.
- Maintains runbooks, incident playbooks, content rollout SOPs, and post-mortem documentation.
Requirements
- 5+ years of experience in live operations, site reliability, or technical game production - with at least 2 years in a role where they were responsible for live service uptime on a multiplayer title
Skills
- Epic Xbox Meta Obsidian Entertainment Riot Gearbox Software The Live Ops Manager bridges the space between technology and player experience.
- This is not a community manager who also handles incidents.
- Datadog, PagerDuty, Grafana, Splunk, or equivalent.
- Can read a dashboard and ask the right question.
Benefits
- Reads live telemetry to understand player behaviour, retention signals, economy health, and event performance.
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