Fortune International, LLC

General Manager, Membership

New York City, USA

Sponsorship not specifiedDetected 24 days ago

Product ManagementProduct StrategyCRMCadenceResearchCollaboration

About the role

Reporting to the Managing Director, this role is uniquely positioned at the intersection of Fortune's most high-touch audience experiences - events, content, and community - and its consumer revenue growth agenda.
The General Manager, Membership is a newly created role responsible for operating, and growing

Responsibilities

Define the Fortune membership value proposition: Build the value framework - what members get, at what price, and why it's worth it
Manage and execute growth strategy: Evaluate the total addressable market, and drive membership at scale.
Conduct member research and segmentation: Develop a deep understanding of Fortune's target membership audience - C-suite executives, investors, entrepreneurs - and use those insights to continuously sharpen the offer.
Manage member executive relations and white-glove service: Manage service standards, escalation protocols, and proactive outreach programs that reflect the prestige of Fortune membership - treating each member relationship as a long-term asset, not a transaction.
Drive member acquisition: Develop go-to-market strategy and campaigns targeting high-value audiences through direct, event-driven, and partner channels.
Build lifecycle programs: Design and manage the execution of onboarding, engagement, renewal, and win-back programs that maximize member LTV and reduce churn.
Partner with Fortune Live Media / Events to design the member event experience - priority access, exclusive sessions, hosted dinners, and community programming at Fortune's marquee summits (MPW, CEOi, Brainstorm).
Partner with Editorial to drive content, offers and to develop member-exclusive content experiences, early access programs, and journalist/editor engagement touchpoints that reinforce the value of membership.
Collaborate with Consumer Revenue Team to align membership with Fortune's broader subscription portfolio - defining upgrade paths, bundle opportunities, and avoiding channel conflict.
Operations & Community Building

Requirements

ability to translate member needs into a prioritized product roadmap in partnership with engineering and product teams.
Ideal Candidate Profile

Nice to have

7-12 years of experience in membership, subscription, loyalty, or consumer revenue roles, ideally at a premium media, publishing, events, or content brand.
Demonstrated track record launching or scaling a membership or subscription program from early stage to revenue maturity.
Experience working cross-functionally with Events, Editorial, and Product teams in a content or live media business is a strong differentiator.
Prior P&L ownership or revenue accountability at the Director or VP level.
Familiarity with the C-suite and senior executive audience - Fortune's target membership segment - is highly valued.

Compensation

Own the membership P&L: Set annual revenue targets, manage acquisition economics, control cost of member benefits and operations, and report on financial performance to the Managing Director and senior leadership.

Benefits

Own the membership product roadmap: Prioritize member benefit development, partner with internal teams on platform and technology requirements, and sequence campaigns to build momentum and long-term retention.
Work with Product and Technology to build the digital infrastructure for membership: member portal, benefit fulfillment, access controls, and CRM integration.
Manage day-to-day member experience quality, ensuring prompt resolution of member issues, consistent benefit delivery, and a service standard befitting the Fortune brand.

Apply directly at Fortune International, LLC →Create a free account for alerts like this View Fortune International, LLC immigration profile

This listing is sourced directly from Fortune International, LLC's careers page and normalized into a canonical job model.