Monumental Sports & Entertainment

Game Night Staff: Supervisor, Guest Services (Part-Time/Seasonal)

Washington, DC 20004 · Staff+ · Part-time

Sponsorship not specifiedDetected 14 days ago

SpringCustomer SupportLeadershipCommunicationCollaborationProblem Solving

About the role

Are you friendly, outgoing, and passionate about creating positive and memorable experiences?!

Resolve seat discrepancies, perform seat relocations and assist guests with disabilities requests for accommodations as needed.
Document incidents thoroughly through written reports.
Accommodate, direct and support injured guests to First Aid.
Check in with team members numerous times throughout the course of each event to provide support and assistance as needed, as well as ensuring every team member receives a proper break.

2+ years of supervisory experience.
Ability to communicate effectively with management, peers and direct reports.
Ability to be available and work a majority of arena events year-round.
Confirm all required positions are covered and collaborate with other supervisors as needed to adjust the staffing deployment.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for th

You will provide first-class customer service and value for our fans.
You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
You will innovate. We are nimble and first to market. We are not averse to risk.
You will have fun. We are in the business of happiness.

This listing is sourced directly from Monumental Sports & Entertainment's careers page and normalized into a canonical job model.