ServiceNow
Sr Staff Software Engineer
Mountain View, CALIFORNIA, United States · Staff+ · Contract
Sponsorship not specified$191k-$334kDetected 1 day ago
ElasticsearchVector DatabasesPlatform EngineeringMachine Learning
> stay_score
odds of building a lasting career here
63Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role95
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.
- Today, ServiceNow is the AI control tower for business reinvention.
- We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Responsibilities
- Solve the hard problem of keeping index-time enrichments aligned with what agents expect at query time, so retrieval, ranking, and reasoning all build on a consistent foundation.
- Own the full index lifecycle, and expose clean, unified contracts to the search primitives and recipes that agents compose on top of the corpus.
- Design and run high-throughput ingestion and enrichment pipelines that produce a multi-representation, permission-aware corpus at index time.
- Build and operate multi-modal indexing across the full mix of enterprise data, from free text and structured content such as tables to diagrams, images, and audio and video.
- Drive reliability and operability across the platform through index lifecycle policies, capacity planning, and cluster scaling strategies that keep a growing library of reusable search capabilities healthy in production.
Compensation
- $191k-$334k
Benefits
- Improve the performance, scalability, and observability of search, including query latency, indexing throughput, and cluster health, to deliver low-latency, high-quality agentic search experiences.
Company info
- Excited to be part of an in-person team culture, collaborating on-site with colleagues every day.
Equal opportunity
- ServiceNow is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
Visa & Work Authorization
- Export Control Regulations
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This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.