Bobyard

Bobyard

Customer Success Manager Enterprise

San Francisco · Mid · Full-time

Sponsorship not specified$110k-$130kDetected 169 days ago
CRMSalesCustomer SuccessLeadershipCommunication

About the role

  • Position Overview We have more than doubled revenue each month for the past few months.
  • We work primarily with mid-market construction firms within landscaping and other sub-industries.
  • This is a full-time & in-person role in SF.

Responsibilities

  • Own relationships and be proactive in finding ways to create more value
  • Relay feedback to product & eng teams, collaborating with them to validate new launches
  • Create CS playbooks, support materials, workflows
  • Opportunity to collaborate with sales, product, design and engineering teams
  • Bobyard targets competitive top-of-market compensation because we hire people who ship and drive real impact - and we aim to reward that, including through variable pay tied to performance.
  • Have used Zapier, CRM Automations or Agents in CS/Support function

Skills

  • Experience with speaking to leadership (Making business cases, QBRs, pitching/sellings, etc.)
  • Passion and work ethic: startups are not easy, this is not a cushy job at Google
  • Willing to do whatever it takes to win.
  • Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problems
  • Competitive salary: $110k-$130k base + commission & bonus
  • Build a massive company with a world-class team
  • Comp Philosophy

Compensation

  • Opportunity to collaborate with sales, product, design and engineering teams
  • Build a massive company with a world-class team
  • This is a unique opportunity to be one of the early team members of a CS team and make an impact on processes, systems and molding the future of CS.

Company info

  • This means that we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention and expansion for their book of business.
  • Your number 1 priority is to ensure customers achieve their desired business outcomes with our product.
  • Define success with customers and onboard them
  • we build the most technical product in the industry, you need to be able to teach our customers how to use it
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This listing is sourced directly from Bobyard's careers page and normalized into a canonical job model.