Dropzone AI

Dropzone AI

Senior Technical Account Manager

Remote - US · Senior

Sponsorship not specified$148k-$170kDetected 1 day ago
PythonSQLMachine LearningLLMsCybersecuritySIEMSOARSOC OperationsCRMAccount ManagementCustomer SuccessCustomer SupportCommunicationAdaptabilityOrganizational Skills

About the role

  • Dropzone AI is transforming how Security Operations Centers (SOCs) handle investigations by delivering AI-driven automation and insight.
  • As our first Technical Account Manager, you'll be instrumental in bridging the gap between our technical product and our rapidly growing customer base.
  • This is an ideal role for someone excited about cybersecurity, loves working with customers, and thrives in both technical troubleshooting and proactive relationship management.

Responsibilities

  • Partner with engineering to escalate and resolve technical issues as needed.
  • Manage a book of customer accounts, acting as their primary technical point of contact.
  • Handle customer support requests with urgency and empathy, ensuring timely follow-up and resolution.
  • Maintain meticulous records in internal systems to track issues, feature requests, and customer feedback.
  • Collaborate with the Head of Customer Success to provide technical insights that inform renewal conversations or business reviews.

Requirements

  • 2-5 years of experience in a customer-facing technical role (Technical Account Manager, Security Analyst, Solutions Engineer, Customer Success Engineer, etc.) ideally in cybersecurity or enterprise software.
  • Strong understanding of the Security Operations Center (SOC) environment, tools, and workflows.
  • Technical proficiency in:
  • Experience working with APIs or integration tools

Nice to have

  • Interest in collaborating on commercial aspects of customer relationships in the future is welcome, but not required.
  • Semi-frequent travel to professional office settings and other events locally and nationally
  • some overnight travel expected.
  • The variable pay for this role is:

Skills

  • Able to translate technical concepts for varied audiences
  • Professional, clear writing for customer emails, documentation, and internal notes
  • Nice to have
  • Experience using or administering security tools (e.g., Splunk, QRadar, Chronicle, Sentinel, SOAR platforms)
  • Reading and editing Python code (even if not from scratch)
  • Previous experience in customer success or account management roles
  • Work Environment/Travel
  • Semi-frequent travel to professional office settings and other events locally and nationally; some overnight travel expected.
  • Compensation
  • Please keep in mind that hiring at the maximum of the range would not be typical to allow for future and continued salary growth.
  • The base pay range for this role is:
  • $148,000 - $170,000 USD

Compensation

  • In the spirit of pay transparency, we are excited to share the base salary range below, exclusive of fringe benefits or potential bonuses.
  • If you are hired at Dropzone your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience.
  • In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.
  • Please keep in mind that hiring at the maximum of the range would not be typical to allow for future and continued salary growth.
  • In addition, all compensation packages include significant above market new hire equity grants because we believe in rewarding long term value creation.
  • The base pay range for this role is:

Benefits

  • We also offer a generous benefits package, including company paid health insurance, 401K Plan with employer match, Self-Managed PTO, parental leave, and more.

Company info

  • About Dropzone AI
  • Dropzone's mission is to scale cybersecurity beyond human limits, and augment every single human security engineer/analyst with an army of AI security specialists.
  • Humans alone cannot sufficiently protect our digital future, and AI augmentation is the only way for defenders to reclaim the high ground.
  • We are an award winning company disrupting the $200B+ cybersecurity market.
  • Powered by Gen AI advancements, our technology offloads repetitive day-to-day work and frees human analysts to focus on real threats and higher-value projects.
  • We are venture-backed, and our team has a rare blend of deep experience across cybersecurity, AI/ML, and SaaS product development.
  • Join us if you want to be on the ground floor of using Gen AI to transform cyber defense.
  • Learn more at www.dropzone.ai.
  • You'll guide customers through integration setups, assist in troubleshooting complex alerts, and help customers maximize the value they derive from Dropzone.
  • Serve as a trusted technical advisor for customers using Dropzone, especially security analysts and SOC teams.
  • Walk customers through integrations, ensuring successful deployment using our documentation and best practices.
  • Analyze and explain alerts generated by Dropzone, helping customers understand and tune the system effectively.
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This listing is sourced directly from Dropzone AI's careers page and normalized into a canonical job model.