Atom Computing
Senior IT Support Lead
Boulder, CO · Senior
Sponsorship not specified$80k-$110kDetected 35 days ago
PythonBashPowerShellAWSAzureDevOpsCybersecurityInventory ManagementCommunicationProblem Solving
About the role
- Join a world-class team of scientists, engineers, and business professionals to advance the state-of-the-art in quantum computing.
- Working closely with the IT Director, Security Engineer, and DevOps teams, you will ensure employees have secure, reliable access to the systems, tools, and resources they need to be productive from day one.
- We also offer drinks, snacks, and catered team lunches in our offices, every day!
Responsibilities
- Serve as the primary point of escalation for IT support requests across MacOS, Windows, and Ubuntu endpoints.
- Own the helpdesk queue, drive toward SLA adherence, and build self-service resources to reduce repeat ticket volume.
- Build and maintain an internal IT knowledge base covering common issues, onboarding, offboarding runbooks, and self-service guides.
Requirements
- Experience with a wide array of operating systems
- Hands-on experience with Okta (user lifecycle management, app integrations) and Google Workspace administration.
- Experience with or strong working knowledge of a major MDM platform.
- you know how to prioritize urgency without sacrificing quality.
- Experience supporting highly technical teams
- Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)
- Reputation for responsiveness, reliability, creative problem-solving ability, and attention-to-detail.
- Ability to prioritize and manage multiple projects in a rapidly changing work environment.
- Strong service orientation with excellent communication skills; you know how to prioritize urgency without sacrificing quality.
- Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation.
- Kandji / Iru / MS Intune experience
- Experience supporting highly technical teams; quantum engineers, hardware researchers, etc. - who require elevated permissions, specialized software, and flexible endpoint configurations
Compensation
- The base salary range for this position is between $80,000 - $110,000 annually, commensurate with experience.
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This listing is sourced directly from Atom Computing's careers page and normalized into a canonical job model.