Csdisco
Senior Technical Support Analyst (DISCO Desk)
Austin, TX · Senior
No sponsorshipDetected 1 day ago
JiraSalesforceCustomer SupportLeadershipCommunicationCollaboration
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
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About the role
- De-escalates challenging client interactions and works urgently to provide solutions.
- Contributes to documentation, day-to-day activities, and product improvements.
- Assists junior team members in resolving technical problems and addressing client concerns.
Responsibilities
- Creates custom reports using internal tools such as Quicksite, Kibana, and Excel.
- 3+ years experience in a technical support role at a technology company
- Proficient with IT or application support ticketing systems
- Client Communication and Support: Displays professionalism, quality service, and a solution-seeking attitude in all interactions with external clients, internal members of DISCO, and vendors.
- Provides phone, chat, and email support, advising clients on leveraging DISCO effectively, troubleshooting data file issues, browser/internet connection problems, network issues, log files, and web based applications.
- 1+ years prior litigation support or consulting experience
Requirements
- Ability to quickly learn new concepts and teach others
- Even Better If You Have…
- 1+ years experience with any of the following
- 1+ years experience troubleshooting SaaS based products
- 1+ years experience creating technical documentation
- Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future.
Compensation
- Competitive salary plus RSUs
Benefits
- Continuous Learning and Improvement: Performs special assignments and provides technical expertise as directed by management.
- Benefits, including medical, dental and vision insurance, as well as 401(k)
Company info
- The Senior DISCO Desk Analyst provides assistance to end-users throughout the legal discovery process, troubleshoots technical issues, and guides customers to use the DISCO platform optimally.
- They provide critical technical input to the engineering team to diagnose and address platform issues and prioritize enhancements to the product.
- Communicates clearly and consistently with customers about technical and non-technical topics.
- Proactively monitors open tickets, contact customers, and provide timely status updates.
- Provides feedback and suggestions to the Product team at DISCO for driving product improvement on behalf of customers.
Visa & Work Authorization
- Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future.
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This listing is sourced directly from Csdisco's careers page and normalized into a canonical job model.