pontosense

Customer Systems & Automation Program Manager

Kitchener, Ontario

Sponsorship not specifiedDetected 6 days ago

AccessibilityHubSpotCRMCustomer SuccessLeadershipCommunication

About the role

You'll sit at the intersection of Sales, Product, and Operations, turning real customer usage into documented processes, automated workflows, and tools that remove manual work across the customer lifecycle.

Build scalable processes - Turn onboarding and deployment activity into documented, repeatable playbooks that others can execute consistently.
Turn one-off fixes into permanent process - When the same issue shows up twice, build a fix, not a ticket
Understand before you automate - Spend real time in a handful of accounts early on, not as your ongoing job, but so every system you build is grounded in wh at actually happ ens, not what should happen.
Comfortable operating where structure is still forming and where you'll be building the systems, not just following them
Join a company in active growth mode, expanding our partner base month over month
As Customer Operations matures, so does the scope and seniority of what you own

Experience in Customer Success, Operations, Business Systems, Project Coordination, or a similar role with an operational or process component
Demonstrated interest in or experience with process design, automation tools, or workflow systems (e.g., CRM automation, no-code tools, internal dashboards)
Familiarity and comfort with AI tools: you've used them in your day-to-day work and are curious about where they can replace manual process entirely
Strong organizational thinking: you can structure ambiguous situations into clear, repeatable processes
Comfortable with data: you can identify patterns across accounts and translate them into process or tooling changes

you've used them in your day-to-day work and are curious about where they can replace manual process entirely
Our impact isn't created at contract signature.
It's built through the systems, processes, and tools that turn one successful deployment into a hundred.
This function is actively evolving.

Be part of a mission-driven company reshaping the future of wellness technology.
Build automation - Identify manual, repetitive work across onboarding, account health tracking, and reporting, and build the tools and workflows - using HubSpot, Guru, and AI-driven workflows - that eliminate it.
Build visibility into account health - Set up dashboards and reporting so the team can see, at a glance, which accounts are adopting well and which need attention.

This listing is sourced directly from pontosense's careers page and normalized into a canonical job model.