Invoca
Senior Implementation Manager
US Remote- Central/Eastern Timezones · Senior
No sponsorship$100k-$110kDetected 15 days ago
JavaScriptAgentic AIProject ManagementAgileJiraStakeholder ManagementSalesforceCRMCustomer SuccessLeadershipCommunicationCollaboration
About the role
- Reporting to the Senior Manager, Implementation Services, you will serve as a strategic leader, guiding cross-functional teams, managing resource allocation, and engaging executive stakeholders through steering committees and governance frameworks.
- Improve and refine the methodology for complex implementations, ensuring scalability and efficiency.
- Oversee multi-phase implementations with complex technical integrations, ensuring timely completion and successful execution.
Responsibilities
- Develop new engagement models to support varying customer needs, from enterprise rollouts to strategic phased deployments.
- Identify themes and develop best practices to positively impact future implementations.
- Proactively identify potential risks, dependencies, and roadblocks in enterprise projects, escalate as necessary, and develop mitigation strategies to ensure a positive implementation experience.
- someone who understands the technology, can build with it, and translates it into customer value.
- Design & Optimize Implementation Strategies: Develop new engagement models to support varying customer needs, from enterprise rollouts to strategic phased deployments.
- Executive Communication & Risk Mitigation: Proactively identify potential risks, dependencies, and roadblocks in enterprise projects, escalate as necessary, and develop mitigation strategies to ensure a positive implementation experience.
Requirements
- 5+ years of technical SaaS delivery experience in implementation, onboarding, or professional services, with hands-on technical delivery (e.g., IFM, quality management, or MarTech integration work).
- Proven expertise in enterprise-level project management, including executive stakeholder management, risk mitigation, and governance frameworks.
- Experience running steering committees, executive reviews, and enterprise-level workshops.
- Deep product expertise and the ability to translate technical concepts for executive-level decision-making.
- Experience with CRM and project management tools (Salesforce, Jira, Monday.com).
- Regional Availability: Must be located in the Central or Eastern Time Zone (CT or ET)
Nice to have
- Experience with marketing technologies (MarTech), call center integrations, and analytics platforms.
- Knowledge of agile project management methodologies.
- Ideal Candidate Profile
- The ideal candidate is not from a purely consultative or program management background.
- This role requires hands-on technical delivery ability alongside relationship management and executive communication skills.
- United States: Austin Metro · Chicago Metro · Greater NYC Area
- Candidates must be based within a ~2-hour drive of these areas.
- Occasional business travel may be required.
Skills
- Strong technical background in SaaS integrations, APIs, and web technologies.
Compensation
- Salary, Benefits, & Perks:
Benefits
- Flexible Time Off - We encourage a healthy work-life balance.
- Our flexible paid time off policy allows you to recharge and take time away as needed.
- Health Benefits - Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family.
- Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
- Stock Options - All employees are invited to share in Invoca's success through stock options.
- Mental Health Program - Well-being support on a broad range of issues is available through our SpringHealth program.
- Paid Family Leave - Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
- Paid Medical Leave - Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
- InVacation - As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
- Wellness Subsidy - We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
- Position Base Range - $100,000-$110,000 / plus bonus or variable
- At Invoca, all new hires in the U.S. receive benefits starting on day one of employment.
Company info
- Implementation is an essential differentiator for Invoca and a critical time in the customer journey.
- The Senior Implementation Manager leads the most complex, high-stakes engagements across our enterprise customer base.
- Reporting to the Senior Manager, Implementation, this team drives product adoption and long-term success by pairing deep technical delivery expertise with a relentless focus on customer business outcomes.
- Invoca leads the revenue execution platform market by using AI to link online marketing with offline sales teams and optimize every stage of the buying journey.
- With over 300 employees, 2,000+ customers, and $100 million in revenue, there are tremendous opportunities to continue growing the business.
- We are building a world-class SaaS company and have raised over $184 million from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.
- technical implementation experience + CSM-style outcome focus + proven track record building agents.
- Success in this role is defined by helping customers achieve measurable business outcomes - not simply getting them through an onboarding checklist.
- A strong reference profile is a technical project manager with
- Assist customers in deploying Invoca's JavaScript, integrating with MarTech platforms, and optimizing workflows.
- Become an expert on the Invoca platform, training customers on core functionalities, integrations, APIs, and webhooks.
- Build and establish strong relationships with enterprise customers, collaborating to understand business objectives and tailor implementation strategies.
- Maintain an early-morning Central or Eastern Time (CT/ET) schedule to provide direct implementation oversight and real-time consultation for UK and European customers.
- Lead High-Touch, Enterprise Implementations: Build and establish strong relationships with enterprise customers, collaborating to understand business objectives and tailor implementation strategies.
Visa & Work Authorization
- Please note that we are unable to provide initial visa sponsorship for this position.
This listing is sourced directly from Invoca's careers page and normalized into a canonical job model.