ALSO
Customer Support Representative
Seattle
Sponsorship not specified$10k-$50kDetected 49 days ago
LogisticsProcess ImprovementCustomer SupportShopifyCommunicationCollaborationProblem SolvingCritical ThinkingAdaptabilityOrganizational Skills
About the role
- We're ALSO, an electric mobility company originally conceived as a part of Rivian. We're a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire
- everyone to ride ALSO—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient.
Responsibilities
- Direct Customer Support
- Provide pre-sale support by assessing a customer's needs and guiding them toward the right product and processing orders and payments.
- Maintain a professional, positive, and empathetic attitude during all interactions.
- Manage and resolve customer complaints, escalating to a supervisor when appropriate.
- Technical and Product Support
- Manage warranty requests and claims via 3rd party platforms.
- Communicate customer feedback to internal teams to improve offerings and develop efficiencies.
- Exceptional Communication: Proven ability to communicate clearly, empathetically, and professionally. This includes excellent listening skills to accurately understand and document customer issues.
- Attention to Detail: Excellent organizational skills to maintain accurate records of customer interactions, transactions, and feedback.
- Experience in a fast paced customer support environment with a D2C brand.
Requirements
- Proven ability to communicate clearly, empathetically, and professionally.
- Demonstrated ability to learn and apply in-depth product knowledge to diagnose and troubleshoot technical or mechanical issues.
- The ability to handle a high volume of customer inquiries across multiple channels while remaining calm and composed under pressure.
- Proven ability to work effectively with colleagues in sales, service, logistics, and product teams to resolve complex customer issues.
- What You Will Bring - Exceptional Communication: Proven ability to communicate clearly, empathetically, and professionally.
Skills
- Strong critical thinking and problem-solving skills to resolve customer complaints efficiently and effectively.
- Customer-Focused Mindset: A natural inclination to put the customer first, prioritizing their satisfaction and overall experience.
- Experience working with Shopify or a similar ecommerce platform.
- The ability to handle contacts across multiple channels including email, chat, and voice.
- The salary for this position ranges from $20-$27 per hour, depending on experience and qualifications.
- This position will be 3-5 days a week out of our Seattle based office.
- Perks and Benefits
- Robust health coverage. Excellent health, dental and vision insurance covered up to 100% by Also. with FSA & HSA options.
- One Medical membership and dedicated insurance advocates.
- Rich fertility and family building benefits with Progyny.
- 401(k) match.
Compensation
- The salary for this position ranges from $20-$27 per hour, depending on experience and qualifications.
Benefits
- Robust health coverage.
- Excellent health, dental and vision insurance covered up to 100% by Also. with FSA & HSA options.
- Educate customers on product features, benefits, and maintenance.
Company info
- Help customers track orders, manage modifications and cancellations, and process returns and refunds.
- Proactively follow up with customers to improve their experience.
- Develop new ways to engage customers, such as creating new documentation and help center articles.
This listing is sourced directly from ALSO's careers page and normalized into a canonical job model.