Rethink Software
Product Support Specialist, Tier II
Austin, TX, United States · Mid
Sponsorship not specifiedDetected 2006 days ago
SalesforceCRMCustomer SupportZendeskProblem SolvingTime Management
About the role
- At Rethink, we build enterprise cloud technology to power and transform the biggest names in commercial real estate (CRE) industry. Rather than wait for success, our team embraces change to innovate and develop cutting-edge solutions to give CRE brokers enhanced efficiency in their day-to-day operations and better insight into their business performance. By
- enabling data-driven decisions, Rethink supports our customers as they help companies like Lululemon, Whole Foods, and Blackstone shape the world we live in. As we strive to achieve the greatest measure of success possible, we fail together, win together, and are rewarded together.
Responsibilities
- Provide best in class support to clients via phone, virtual online meetings and online support ticket system
- Partner with Client Success Managers to continuously improve our clients' experience
- Proactively obtain product feedback and work cross-functionally with Product, Marketing and Sales teams to help develop stronger product features
- Stay up-to-date on the latest trends of our partner, Salesforce.com, and their product updates
- Manage the Zendesk Knowledge Base for ongoing maintenance, identify areas of improvement, guide direction of content, and develop new visual (videos, GIFs, and screenshots) and written articles
- Build relationships with clients, Product and Implementation Partners
- Proven track record of reaching and exceeding Client/Product Support KPIs
Requirements
- Ability to learn quickly and think creatively in face of new tasks and challenges
Nice to have
- Knowledge or interest in the Commercial Real Estate industry
- Experience using Zendesk, Salesforce.com, GoToMeeting, Google Applications, and/or Asana
- Knowledge of enterprise application software and/or CRM
- Have a passion to learn the Salesforce.com platform with the goal to become Salesforce Administrator certified
Skills
- Company Description
Compensation
- Competitive base salary with company units
Benefits
- You are tech savvy and enjoy learning new technology
- Company health benefits coverage and an HSA option
Company info
- Opportunity to be involved in Rethink Advisory Board to help guide direction of the company
- Self-motivated, able to work independently and as a part of a team
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This listing is sourced directly from Rethink Software's careers page and normalized into a canonical job model.