Ciena
Customer Engagement Manager
Remote-US · Senior
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About the role
- We're a technology company shaping the future of networking, guided by innovation, integrity, and collaboration.
- Customer Engagement Management plays a critical role in ensuring successful managed service delivery and customer satisfaction across complex technology programs.
- Success in this role contributes to effective project execution, operational excellence, and long-term customer relationships.
Responsibilities
- At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
- At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.
- Drive managed service onboarding projects from quote acceptance through service activation and ongoing performance reporting.
- Deliver project scope while optimizing schedules, costs, resources, and third-party deliverables.
- Lead customer engagement activities and serve as the escalation point for managed service delivery matters.
- Manage multiple customer projects and coordinate stakeholder communications.
- Collaborate with Services, Product, Supply Chain, Sales, partner, and customer teams to achieve project objectives.
Requirements
- Experience with managed services and build-operate-transfer projects.
Compensation
- The annual pay range for this position is $82,300 - $131,500 USD
- Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business.
- Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
- Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission.
- In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time.
Benefits
- Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission.
Equal opportunity
- If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
This listing is sourced directly from Ciena's careers page and normalized into a canonical job model.