FCT
Administrator, DS Operations
CAN, Ontario, London
Sponsorship not specified$55k-$66kDetected 1 day ago
AccessibilityExcelValuationInventory ManagementHRCommunicationProblem SolvingTime ManagementMentoringMicrosoft Office
About the role
- We are continually searching for great talent
- individuals who possess a deep commitment to the customers and markets we serve.
- If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us!
Responsibilities
- As a DS Operations Administrator, you will be expected to complete a myriad of administrative tasks that support our overall goals and revenue generation.
- Prepare detailed notices and support documents and electronic communications
- Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
Requirements
- Complete assigned operational tasks and act as 'back up' to cover additional tasks, as required, based on business needs and client requirements.
- Must be detail oriented and be able to understand and prepare complex documentation and update different host systems.
Nice to have
- University or college degree preferred
- Two (2) years in an administrative role, collections, or repossession management
- Excellent time management skills, ability to prioritize and contribute to multiple projects simultaneously, work in a fast paced, dynamic environment.
- Positive, Self-motivated, customer focused, assertive, with the ability to learn quickly, take initiative and work independently.
- Be versed in the lending and collections lifecycle, automotive finance lifecycle
- Be knowledgeable about non-standard vehicles
- Firm understanding of the Privacy Laws, Personal Property Security Acts, and collections laws across Canada.
- Understanding of the Canadian insolvency laws and legal recovery process
Skills
- Operational excellence - always looking for and suggesting process improvements
- Confidence in problem solving, negotiating and decision making
- Excellent telephone skills - experience working in a call center environment is an asset
- Courteous and pleasant demeanor. Be able to de-escalate difficult conversations and positively resolve tough situations.
- Strong negotiator
- Flexibility in work day, afternoon, or evening shifts, and rotating Saturdays if necessary
- Skip trace experiences an asset
- Total Direct Compensation:
- 55,060 - 66,150 Any pay range is in $CAD.
- Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
- Group retirement savings plan with company match
Compensation
- 55,060 - 66,150 Any pay range is in $CAD.
- The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)
Benefits
- Paid holidays and generous paid time off
- The opportunity to participate in our stock purchase plan
Company info
- You will communicate with management, employees, vendors, clients and their customers.
- We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve.
- Be a highly engaged team member that provides best in class service to internal and external stakeholders. Partners include fellow employees, management, lenders, customers, vendors, insurance companies, etc.
- Perform duties in relation to intake, processing, management, and closing of assigned accounts according to company policies and legislative guidelines.
- Provide information and guidance to customers in order to facilitate bringing accounts current
Equal opportunity
- In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT's hiring process.
- To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance.
- FCT is an equal opportunity employer and is committed to an active nondiscrimination program.
- You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.
Visa & Work Authorization
- ill be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender id
This listing is sourced directly from FCT's careers page and normalized into a canonical job model.