Cineplex Entertainment LP

Manager, Service - The Rec Room Roundhouse

Toronto, Canada

Sponsorship not specified$350k-$500kDetected 16 days ago

NegotiationCustomer SupportMentoringMicrosoft OfficeFood Safety

About the role

We encourage and welcome applications from all intersectional walks of life.
By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.
If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com.

maintain revenue and payroll budgets
Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
The Service Manager is expected to professionally execute all company programs, supporting the operation of the business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality and service consistently high.
Understand and implement appropriate disciplinary action for performance and behavioural management.
Drive sales through professional execution, managing staffing and operational plans to ensure profitability.
Manage the inventory and shrinkage of all designated departments by ensuring all inventory counts (weekly, monthly & year-end) are accurately completed on time, and actioned when variances exceed budgeted amounts.

1-3 years of experience managing a high volume restaurant or venue with the primary focus being on guest service excellence.
Experience in all aspects of customer service and people management.
Strong working knowledge of restaurant industry principles, methods, practices, and techniques.
Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.
Ability to respond quickly in a dynamic and changing environment.
Proven experience in training, coaching, and mentoring supervisors and employees.
Ability to effectively communicate both verbally and in writing.
Ability to coordinate and organize meetings, exhibits, and other events.
Post-Secondary education, in business and/or hospitality preferred.
Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
Demonstrated ability to lead a team during high volume business periods in multiple departments.
Strong conflict resolution, negotiation, and objection handling skills.
Highly flexible, with strong interpersonal skills that allow one to work effectively in a diverse working environment.
Ability to build and maintain lasting relationships with corporate departments, key business partners, employees, and guests.

The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture.
We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities.

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce.

This listing is sourced directly from Cineplex Entertainment LP's careers page and normalized into a canonical job model.