Hadrius
Forward Deployed Engineer
New York City
Sponsorship not specifiedDetected 56 days ago
JavaScriptPythonData StructuresSQLRESTSalesExcelOnboardingCustomer SuccessCustomer SupportPublic Speaking
About the role
- We pride ourselves on a culture that rewards impact and success generously.
- We're focused on empowering each other to do our best work, today and into the future.
- You'll be on a team that works incredibly hard and seeks other exceptional people excited to do the same.
Responsibilities
- Fully own the creation and configuration of customer environments for new onboardings
- Build repeatable scripts and playbooks to speed up demo setup, environment provisioning, and issue resolution
- Serve as the first line of technical support, solving issues before they reach engineering
- Own custom demo environments and proof-of-concept builds for high-value prospects
- Own and continuously improve both the technical sales process and the onboarding process
- Build internal tooling and automation to make Sales and CS operations faster and more scalable
- All-in: This is not a 9-5. We're building fast, traveling often, and need someone who thrives in that environment
- Builder's mindset: You automate repetitive tasks and create scalable processes.
Requirements
- 1+ years in a technical role (sales engineering, solutions engineering, CS operations, implementation, or similar)
- Comfort presenting and demoing software live to both technical and non-technical audiences
- Proficiency in handling data migrations (CSV, Excel, SQL, APIs) and SaaS configurations
- Proficiency in software engineering: Javascript, Python, or similar languages
- Experience troubleshooting technical issues and working closely with product/engineering teams
- Previous experience in a fast-paced startup environment
- You push through complex problems until you have a clean, scalable solution.
- Strong communicator: You can explain complex technical concepts to compliance officers, CTOs, and everyone in between.
- Grit: You push through complex problems until you have a clean, scalable solution.
- Bonus points for compliance, financial services, or regtech background
- 401k (100% match up to 6%)
- Healthcare, dental, vision, etc.
- Housing stipend for team members living in FiDi
Skills
- Learn the Hadrius platform inside and out - features, integrations, data structures, and workflows
- Ramp up on our demo environments, customer environment setup process, data import/export tools, and internal technical playbooks
- Shadow sales demos, prospect calls, and customer onboarding sessions to understand where deals get won and where bottlenecks occur
- Take on and resolve several small technical requests to start adding value immediately
- 15 minute initial phone screen: basic role eligibility questions to assess initial fit
- 30 minute culture fit: In-depth assessment of your drivers, work ethic, goals, and more to determine mutual fit
- 45 minute technical: In-depth assessment of your operations/software skills
- 60 minute on-site: Meet the rest of the team
- Reference calls
Company info
- We're looking for a technically sharp, customer-obsessed problem solver to be the bridge between our platform and the prospects and customers it needs to win over.
- Be the go-to technical expert customers and prospects trust to solve their hardest compliance-ops challenges
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This listing is sourced directly from Hadrius's careers page and normalized into a canonical job model.