Thehartford

Thehartford

AVP, End User Engineering

Hartford, CT

Sponsorship not specified$178k-$266kDetected 2 days ago
PythonPowerShellAzureTerraformAnsibleSite Reliability EngineeringLLMsOKRsLeadershipCollaboration

About the role

  • Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too.
  • Join our team as we help shape the future.
  • This is not a role to run these environments as they exist today.

Responsibilities

  • Set and own the engineering organization's OKRs - translating collaboration, workspace, reliability, and AI-first strategy into clear Objectives and measurable Key Results, aligned to CTO-level OKRs.
  • Drive an AI-first, automation-first engineering culture - AI-first SDLC standards, infrastructure-as-code, automated and agentic remediation, release pipelines, and the systematic elimination of manual toil.
  • Build end-to-end observability and digital employee experience monitoring
  • Lead, grow, and modernize a team of engineering directors and their organizations - raising the bar on technical depth, AI-first engineering practice, and reliability ownership.
  • Partner with security, identity, networking, infrastructure, and the Reliability Engineering community to deliver resilient, compliant, performant employee technology.
  • Own vendor and platform relationships from a position of engineering strength
  • AI-first engineering (central to this role): Proven leadership applying AI-first and AI-assisted engineering at scale - embedding generative AI, agentic automation, and AI-driven standards into how platforms are designed, built, and operated.
  • Own vendor and platform relationships from a position of engineering strength; ensure roadmaps, SLAs, and integrations meet our reliability and experience standards.
  • The Hartford is accelerating toward AI-first engineering, and End User Services needs a leader to drive that shift across the platforms our employees rely on every day.
  • AI-first engineering - the defining expectation. Drive The Hartford's

Requirements

  • 12+ years in technology engineering and operations, including 5+ years leading multi-team engineering organizations (managing managers/directors).
  • Experience shifting an organization from operations-led to engineering-led delivery, including vendor and managed-service environments.
  • Experience leading through OKRs and outcome-based goal setting.
  • Required Knowledge

Nice to have

  • Familiarity with agentic operations / agentic Reliability Engineering and applying AI to operational decision-making.
  • Background in product-management practices applied to internal platforms.
  • Familiarity with chaos/resilience engineering and large-scale capacity planning.
  • Leadership Competencies
  • Engineering depth paired with executive presence - credible with both engineers and the C-suite.
  • Operates through OKRs and outcome-based goal-setting - sets ambitious objectives, holds the team to measurable results, and adjusts based on data.
  • Bias toward automation, measurement, and accountability over manual effort and escalation.
  • Comfortable driving change through established teams and entrenched operating models.

Compensation

  • The listed annualized base pay range is primarily based on analysis of similar positions in the external market.
  • Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.
  • The base pay is just one component of The Hartford's total compensation package for employees.
  • Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
  • $177,600 - $266,400

Benefits

  • Build telemetry, instrumentation, and proactive detection so issues are found and resolved before employees report them, replacing ticket volume as the primary signal of health.
  • Build end-to-end observability and digital employee experience monitoring; make platform and experience health visible, predictive, and tied to business impact.

Company info

  • We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.
  • We are seeking an Assistant Vice President of Engineering to lead the design, engineering, and reliability of our collaboration platforms (Teams, voice, conferencing, messaging) and digital workspace (endpoint, virtual desktop, identity-adjacent access, productivity tooling) and to operationalize Reliability Engineering across all of them.

Equal opportunity

  • Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
  • About Us | Our Culture | What It's Like to Work Here | Perks & Benefits
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This listing is sourced directly from Thehartford's careers page and normalized into a canonical job model.