Techo-Bloc

IT Manager

Saint-Hubert, QUEBEC, Canada

Sponsorship not specifiedDetected 20 hours ago

AzureRESTJiraERPLeadershipMentoringPublic Speaking

About the role

We have 9 manufacturing facilities, 13+ distribution centers, and over 900 people working across more than 20 locations in Canada and the United States.
That kind of footprint doesn't run itself.
Every plant, every distribution center, every field salesperson and office team depends on technology that simply works.

That's what our IT team delivers - and it's why the people who lead it matter so much.
Someone who can set a clear standard, run a tight operation, and still have the patience to develop the person who's two years into their career and full of potential.
You'll lead a group of IT technicians across Canada and the United States - handling everything from hiring and onboarding to coaching, performance conversations, and the occasional tough call.
You'll build the kind of team culture where people hold themselves to a high standard not because they have to, but because the bar is clear and the support is real.
The helpdesk, the field support, the 6 AM call from a plant in trouble - that's your world.
You'll own the end-to-end IT support experience for the business, making sure SLAs mean something, tickets get resolved with urgency, and the people depending on technology don't feel it when something goes wrong.
Site upgrades, system rollouts, process improvements - you'll lead or support IT projects from scoping through execution.
You'll document what works and make sure your team isn't reinventing the wheel every six months.
You lead from the front.

You're equally comfortable talking shop with a technician and presenting to the IT Director, and you know how to adjust your register for the room.

8+ years in IT, with at least 3 years in a supervisory capacity - you've managed people before and have the scar tissue to prove it.
Experience in a multi-site environment, ideally manufacturing, distribution, or industrial - you understand what it means when operations go down.
Familiarity with ERP environments
hands-on experience with Microsoft Dynamics 365 is a meaningful advantage.
Experience managing a helpdesk or ITSM platform - Jira, ServiceNow, Freshdesk, or similar.
Fluency in French and English is required - our headquarters is in Saint-Hubert, QC and the team spans the country.
ITIL certification or equivalent service management training is a plus, not a prerequisite.
Group insurance and RRSP with employer contribution

You'll love this job if you've been itching to step fully into leadership and building processes, building people, building a team culture that others want to be part of.

This listing is sourced directly from Techo-Bloc's careers page and normalized into a canonical job model.