Patientnow

Patientnow

Principal Product Manager

Brooklyn, NY · Principal

Sponsorship not specifiedDetected 16 days ago
SQLA/B TestingUX ResearchProduct ManagementProduct StrategyPRDsCRMRecruitingPhotographyEHR/EMRResearchLeadershipCommunicationCollaborationProblem SolvingAdaptabilityOrganizational Skills

About the role

  • As a key member of our product team, you will work directly with the CTO and engineering team to transform customer insights, market opportunities, and business priorities into a cohesive product vision.
  • Conduct customer interviews, gather feedback, and synthesize insights into product recommendations and roadmap priorities.

Responsibilities

  • Own and maintain the company-wide product roadmap across AI, voice, messaging, scheduling, payments, and related platform initiatives.
  • Partner with executive leadership to define product strategy, priorities, and long-term platform direction.
  • Create and maintain detailed product requirements documents (PRDs), user stories, acceptance criteria, and release documentation.
  • Collaborate closely with engineering and QA teams to ensure successful delivery of high-quality product releases.
  • Map and optimize end-to-end customer workflows, identifying opportunities to improve usability, adoption, and business outcomes.
  • Identify and proactively manage product dependencies, tradeoffs, risks, and resource constraints.
  • Competencies: To perform the job successfully, an individual should demonstrate the following.
  • People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Requirements

  • 6+ years of product management experience, preferably within a high-growth SaaS or technology company.
  • Proven experience owning significant product strategy, roadmap development, and successful product delivery.
  • Demonstrated ability to work effectively with engineering teams on technically complex products.
  • Excellent written and verbal communication skills with the ability to bring clarity to ambiguous situations.
  • Experience conducting customer discovery, user research, and translating feedback into actionable product improvements.
  • Ability to balance strategic thinking with hands-on execution in a fast-moving environment.
  • Experience collaborating directly with executive leadership and influencing cross-functional stakeholders.
  • Success in this role will be measured by customer adoption, retention, platform cohesion, and the ability to scale product operations as the business continues to grow.

Nice to have

  • Experience with AI-powered products, automation platforms, or conversational technologies.
  • Familiarity with communications platforms, scheduling systems, payment technologies, or CRM products.
  • Experience working with SQL, AI-assisted development tools, or technical product analysis tools.
  • Experience managing products with adoption, retention, and Net Revenue Retention (NRR) goals.
  • Familiarity with Google Workspace and modern collaboration tools.
  • Why You'll Thrive Here: In this role, you'll get to: Work at the intersection of innovation and impact, helping real-world practices grow and thrive in a rapidly expanding market
  • and Help modernize aesthetics software in an industry that's ripe for transformation through innovative, AI-native technology.
  • The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Skills

  • Adaptability - Demonstrates persistence and overcomes obstacles.
  • Measures self against standard of excellence.
  • Recognizes and acts on opportunities.
  • Sets and achieves challenging goals.
  • Takes calculated risks to accomplish goals.
  • Business Ethics - Inspires the trust of others.
  • Keeps commitments.
  • Treats people with respect.
  • Upholds organizational values.
  • Works with integrity and ethically.
  • Communications - Exhibits good listening and comprehension.
  • Expresses ideas and thoughts in written form.

Benefits

  • Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.
  • PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions.
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This listing is sourced directly from Patientnow's careers page and normalized into a canonical job model.