occam
Jr Service Desk Technician
Tampa, Florida · Junior
No sponsorshipDetected 19 days ago
TypeScriptCustomer SupportResearchCommunicationMicrosoft Office
About the role
- Occam Solutions is looking for a Junior Service Desk Technician, AFB MacDill.
- Service Desk Technician will have many responsibilities will include: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution.
- Must demonstrate excellent verbal and written communication skills.
Responsibilities
- After a probationary and training period Junior HDTs should be qualified to perform the following functions:
- Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
- Document, track, resolve, and report on problems and work orders using Remedy ticketing system.
- Create, modify, delete user accounts via Active Directory and associated support tools.
- Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
- Ability to install, maintain, and troubleshoot network, system, and application software.
Requirements
- May be required to provide VIP level support to USSOCOM executive level users and their staff.
- Service Desk Technicians (SDTs) must be able to clearly communicate via phone, portals, email, and instant messaging with end users and technicians.
- Will be required to work rotating shift schedules to include nights, weekends, and holidays.
- Must be familiar with Dameware and Terminal Services.
- May be required to perform incident management functions which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.
- Perform other duties as required.
Nice to have
- DoD 8570 IAT Level II certification.
- Special Operations Force experience.
This listing is sourced directly from occam's careers page and normalized into a canonical job model.