Infinity Constellation
VP of Operations - Everest
United States · Vp
Sponsorship not specifiedDetected 118 days ago
Performance ManagementCadenceLeadershipMentoringAdaptability
About the role
- Everest is reshaping how elite executive assistance is delivered to founders, entrepreneurs, executives, and high-net-worth individuals.
- Our clients expect exceptional service: proactive, strategic, discreet, and seamless.
- We operate with the adaptability of a high-performing technology organization: iterating quickly, learning from feedback, and improving our systems at speed.
Responsibilities
- You will own performance and execution.
- This is not a "build everything from scratch" role, it's a "make existing systems drive consistent results through growth" role.
- Partner with the Executive Service lead to drive service quality improvements.
- Partner with the Product lead to translate frontline learnings into service design, tooling and playbooks.
- Own end-to-end delivery experience: ensure consistency with Everest's SOPs across all clients.
Requirements
- 7-10 years in operations leadership roles in tech-enabled services, boutique agencies, or similar services businesses at $1-10M ARR.
- Proven track record owning and improving performance metrics: service quality, on-time delivery, revenue margin, client retention.
- you know when to insist on process and when to remove friction.
Nice to have
- Service quality more consistent
- existing SOPs actively managed and adopted.
- Team bringing options plus recommendations instead of problems to leadership.
Compensation
- Competitive salary
Benefits
- Refine and maintain a focused company scorecard covering revenue, pipeline, client health, delivery quality, and operational throughput.
- iterating quickly, learning from feedback, and improving our systems at speed.
- Meaningful equity
- Medical, dental, vision healthcare benefits
- Flexible PTO policy, 401k, disability insurance, etc.
Company info
- Translate company goals into quarterly and monthly plans with clear owners, timelines, and definitions of done.
- Hold the team accountable to commitments.
- Partner with Ops & Data lead to ensure data is accurate, visible, and used in decision-making.
- Run regular performance reviews that drive course corrections and continuous improvement.
- Implement simple decision frameworks and escalation rules so the team brings solutions, not just problems.
- Coach functional leads (ops & analytics, executive services, people ops, recruiting) to manage to metrics and raise their operational maturity.
- Partner with People Ops and Recruiting on capacity planning, role design, and performance management (you do not own HR, but you are a key stakeholder).
- Everest is redefining what tech-enabled executive assistance looks like-high-touch, high-taste, deeply strategic.
- You'll shape how we deliver that at scale.
- Work with exceptional talent: Our team includes founders, senior engineers, strong functional leads and best in show EAs and chiefs of staff.
- Founder-led, data-driven culture: We are builders who move fast, value judgment and systems thinking, and give real authority to people who earn it.
- Compensation & Benefits
- Competitive salary
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This listing is sourced directly from Infinity Constellation's careers page and normalized into a canonical job model.