Rectangle Health
Customer Care Coordinator
Valhalla, NY
Sponsorship not specifiedDetected 35 days ago
ComplianceCRMAccount ManagementOutbound SalesCustomer SupportLeadershipCommunicationCollaborationTime Management
About the role
- The Customer Care Coordinator will work with our most valuable asset- our customers.
- They will field incoming calls into our call center as well as incoming emails in an efficient and effective manner.
- They will be responsible for providing a top-notch service, handling customer inquiries and resolving issues.
Responsibilities
- Has a depth of product knowledge that enables proper account servicing as well as provides basic training to users during interactions to drive product adoption and usage.
- This person will be an instrumental member of our phone and email support team.
- The support team's goal is to increase customer retention by driving product adoption and resolving problems on the first call.
Requirements
- Demonstrated ability to multi-task across phone and email channels simultaneously without impacting service quality.
- Proven ability to resolve customer issues efficiently, including on first contact when possible.
- Ability to identify customer needs and provide accurate, solution-oriented guidance.
- Experience utilizing ticketing or case management systems, including maintaining detailed and organized documentation.
- Ability to de-escalate customer concerns and appropriately escalate complex issues when needed.
- Ability to work collaboratively in a team environment while managing individual workload.
- Demonstrated ability to quickly learn and apply new systems, processes, and product knowledge.
Nice to have
- Experience becoming a subject matter expert (SME) on products, systems, or workflows.
- 11 Fixed Paid Holidays
Compensation
- 11 Fixed Paid Holidays
- 401(k) Matching up to 3%
- Salary: $55,000 - $55,000 annually
Benefits
- Competitive Medical Health Plans, HSA & FSA
- Employer Paid Low Medical Plan for Employee & Dependents
- Employer Paid Dental & Vision for Employee
- Employer Paid Life Insurance for Employee
- Employer Paid Long-term Disability for Employee
- Employer Paid Hospital Confinement for Employee ~ (If enrolled in Medical)
- 15 days PTO & 7 Sick Days Annually
- At Rectangle Health, we believe that our team members are our most important asset.
Company info
- Rectangle Health, a leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing.
- Since 1992, the company's innovative solutions have reduced administrative burden and rebalanced the ledger for its thousands of healthcare providers in the U.S., reliably processing billions of dollars in payments annually.
- View our CCPA disclosure notice here
- Fielding customer issues via inbound calls and email and by responding in timely and professional manner, closing the loop, and ensuring customer satisfaction on the first contact.
- Partnering with leadership and various internal departments to ensure customer issues get resolved properly and advocate on customers behalf.
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This listing is sourced directly from Rectangle Health's careers page and normalized into a canonical job model.