Finastra

Finastra

Customer Success Enablement Specialist, Corporate Lending

Atlanta

Sponsorship not specifiedDetected 30 days ago
Stakeholder ManagementSalesPerformance ManagementCustomer SuccessCadenceLeadership

About the role

  • The Customer Success Enablement Specialist, Corporate Lending is responsible for designing, enabling, and continuously improving the Customer Success operating model across Finastra Lending.
  • This role ensures that CSMs and regional leaders execute consistently against standardized success plans, renewal readiness, health frameworks, and engagement cadences.
  • This role translates strategy into repeatable field execution across both high-touch enterprise and scaled CS motions, driving predictability in adoption, retention, and customer outcomes.

Responsibilities

  • Design and maintain global Corporate Customer Success playbooks across onboarding, adoption, renewal readiness, risk management, and escalations.
  • Build onboarding and continuous enablement programs for CSMs aligned to Corporate Lending workflows and regulatory environments.
  • Develop role-based enablement for high-touch enterprise Corporate CSMs and scaled/digital CS motions.
  • Partner with regional leaders to diagnose performance gaps and deploy targeted enablement.
  • Drive adoption of processes and tooling through training, certification, and change management.
  • Partner with Sales Enablement, Professional Services, Support, Product, Risk, and Compliance to ensure field motions align to delivery realities and regulatory constraints.
  • At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together.
  • We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Requirements

  • Proven Experience with Customer Success Enablement, CS Operations, Revenue Enablement, or Customer Success leadership roles
  • Experience supporting enterprise SaaS CS organizations in regulated or mission-critical environments
  • Proven ability to design operating models, playbooks, and enablement programs
  • Strong analytical and program management skills
  • Excellent stakeholder management and change leadership capabilities

Nice to have

  • Experience with financial services or lending platforms
  • Experience working within segmented CS models (enterprise + scaled CS)
  • Familiarity with CS platforms and lifecycle tooling
  • DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
  • Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.

Skills

  • Access online learning and accredited courses through our Skills & Career Navigator tool.

Benefits

  • Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
  • Benefit from paid time off for volunteering and donation matching.
  • Define coverage models, segmentation rules, and engagement cadences by customer tier.
  • Define weekly/monthly operating cadences for health reviews, renewal risk, and adoption performance.
  • Partner with CS Ops / RevOps to operationalize dashboards for health, adoption, renewal readiness, and churn risk.
  • Enjoy unlimited vacation, based on your location and business priorities.
  • Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
  • Specific benefits may vary by location.

Company info

  • Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
  • Be unique, be exceptional, and help us make a difference at Finastra!
  • At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry.
  • Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.
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This listing is sourced directly from Finastra's careers page and normalized into a canonical job model.