Trintech
Sr Renewals Specialist
USA - Plano HQ · Senior
Sponsorship not specifiedDetected 4 days ago
SalesforceCRMAccount ManagementNegotiationForecastingExcelProcess ImprovementCustomer SuccessCommunicationCollaborationOrganizational SkillsMicrosoft Office
About the role
- Description SUMMARY: The Senior Renewals Specialist is a key individual contributor on Trintech's Customer Success Operations team, responsible for owning the full renewals lifecycle for a defined segment of the customer base.
- Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Responsibilities
- Independently manage end-to-end renewal cycles for an assigned portfolio of accounts, including outreach, quoting, negotiation, and contract execution.
- Prepare and deliver renewal quotes, driving toward a 95%+ gross retention rate.
- Own the renewal timeline for assigned accounts, ensuring all milestones are met well in advance of contract expiration.
- Identify at-risk renewals early and partner with Customer Success and Account Management to develop retention strategies.
- Drive and lead renewal forecast calls, providing accurate pipeline reporting and renewal status updates to Customer Success leadership.
- Create accurate contractual order documents for renewals, amendments, and add-ons in accordance with Trintech's contracting standards.
- Generate and maintain renewal quotes using DealHub, ensuring accurate product and pricing configuration.
- Track the signatory process and maintain up-to-date opportunity and contract status in Salesforce.
- Support the Deal Desk process for complex or non-standard renewal transactions.
- Identify inefficiencies in the renewals process and proactively propose and implement improvements.
Requirements
- As required by law, we will verify the identity and employment eligibility of all persons hired to work at Trintech.
- This employer is required to notify all applicants of their rights pursuant to federal employment laws.
Skills
- Proficiency with Salesforce CRM and Salesforce CPQ required; DealHub (DealHub.io) experience strongly preferred.
- Solid understanding of SaaS pricing models, subscription contracting, and order management.
- Strong analytical and reporting skills; comfortable working with pipeline data and renewal metrics.
- Proactive problem-solver who can work independently and escalate appropriately.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Bachelor's degree or equivalent experience preferred.
- Open paid time off
- Hybrid schedule
- Comprehensive healthcare and wellness programs
- 100% company-paid volunteer time
- 401k with a company match
- Pet Insurance
Benefits
- Tuition/Continuing Education reimbursement program
Equal opportunity
- For further information, please review the Know Your Rights notice from the Department of Labor.
- Equal Opportunity Employer
Apply directly at Trintech →Create a free account for alerts like thisView Trintech immigration profile
This listing is sourced directly from Trintech's careers page and normalized into a canonical job model.